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    Customer Service Representative - Ottawa, ON, Canada - Westlake Chemical

    Westlake Chemical
    Westlake Chemical Ottawa, ON, Canada

    1 week ago

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    Description

    Customer Service Representative page is loaded

    Customer Service Representative

    Apply locations CA - Nepean, ON time type Full time posted on Posted Yesterday job requisition id R24564

    Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

    SUMMARY

    The function of this position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.

    DUTIES AND RESPONSIBILITIES

    May include, but are not limited to, the following:


    • Process customer orders, including custom orders, and price them accurately

    • Co-ordinate all orders for timely and cost efficient shipping

    • Process financial transactions according to credit procedures

    • Answer telephones and process/distribute incoming facsimiles

    • Use the JDE system to process invoices and review/update receiving reports

    • Prepare quotes and follow up accordingly

    • Upsell existing accounts

    • Provide overall support and after sales service to customers

    • Other customer/administrative/warehouse duties as required

    EDUCATION, EXPERIENCE AND QUALIFICATIONS


    • High School Diploma

    • Post -Secondary Education an asset

    • Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives

    • Knowledge/experience in building supplies

    • Ability to comprehend and follow branch business procedures

    • Ability to work well as a team and independently

    • Ability to identify and solve problems when required

    • Strong computer skills

    • EXCEPTIONAL PHONE ETIQUETTE

    • Exceptional verbal and written communication skills - knowledge of French an asset

    • Ability to work in a fast-paced, self-directed environment

    • JDE 9.0 experience an asset

    • Positive attitude along with a strong desire to learn and adapt to change

    • Experience working at a customer service desk/counter

    WORK ENVIRONMENT

    The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to outside elements and may require usage of stairs and elevators.

    Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

    If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.

    About Us

    Westlake is a global manufacturer and supplier of materials and innovative products that enhance life every day. Headquartered in Houston, with operations in Asia, Europe and North America, we provide the building blocks for vital solutions — from housing and construction, to packaging and healthcare, to automotive and consumer. For more information, visit the company's web site at .

    Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings. Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day.

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