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    Manager, IAM Network - Toronto, Canada - LCBO

    LCBO
    LCBO Toronto, Canada

    2 weeks ago

    LCBO background
    Full time
    Description

    About the Role

    Strategy & Planning (35%)

  • Lead the identification and evaluation of Identity, Authentication, Messaging Networking & telephony technologies working closely with Senior Manager to shape the IAM, Network and Telephony roadmaps, leveraging emerging trends, utilize in depth knowledge and user insights to drive the development of forward-looking roadmap.
  • Establish Service Delivery excellence by monitoring and ensure the consistent execution of IAM, Network and Telephony Technology practices, maintaining the quality and viability of applications, tools, and processes.
  • Oversee the activities of teams responsible for IAM, Network and Telephony operations, Level 3 Support, Asset Management, Contract management and Project execution.
  • Manage external technology partners, ensuring their performance aligns with LCBO's objectives.
  • Standardize and oversee IAM, Network and Telephony Computing policies, tools, evaluation metrics and interactions with other internal and external groups.
  • Accountable for ensuring LCBO's IAM, Networking and Telephony services is current and maintained.
  • Manage and oversee the partnership with the architecture team to develop and maintain IAM, Network and Telephony computing architecture documentation.
  • Develop and deliver business cases for IAM, Network and Telephony Technology initiatives as well as supporting peers in other IT groups with their business cases.
  • Stay current on emerging IAM, Network and Telephony technology trends and establish a technology evaluation rhythm based on upcoming solution needs driven by business and initiatives.
  • Be solution focused when working with both Internal IT associates as well as business associates.

    • Service Delivery & Solutions (35%)

  • Develop hardware and software maintenance plans along with technology refresh schedules and version standards.
  • Accountable for all IAM, Network and Telephony Technology hardware and software assets. Establish and maintain asset tracking for both hardware and software assets. Ensure all services agreements are documented and updated as services changes.
  • Drive execution with an emphasis on iterations and deliverables, quality, velocity, and communication.
  • Manage a cross-functional team of both in-sourced and out-sourced resources to support LCBO's IAM, Network and Telephony Technology Services daily operations.
  • Establish, maintain operational SLO's/SLA's in-conjunction with LCBO's service management teams.
  • Establishes and monitors expectations of performance for 3rd party partners to ensure they are continually meeting LCBO's support requirements and SLAs.
  • Continually assess new technologies to optimize IAM and Network Technology the platform.

    • Leadership & People Development (20%)

  • Builds and manages a high-performing Customer-Centric Quality Operational team, delivering excellence and supporting personal and team growth while removing obstacles for success.
  • Plans, manages, organizes, and controls the overall activities and staffing requirements of the department; reviews employees' status change recommendations; leads selection committees and selects candidates for onboarding.
  • Provides direction, guidance and coaching to the department team, drives resource and capacity management to support projects and distribution of assignments. Leads the development of training and succession plans and seeks input from team members to enhance technical, analytical, and business capability across the team.
  • Grow individual contributors to reach their potential.
  • Recruit and retain top tier talent in a fast-growing environment.
  • Continue scaling a highly specialized engineering team by working with a team of Engineering Managers to continuously refine hiring, onboarding, and development processes.

    • Project & Financial Responsibility (10%)

  • Accountable for IAM and Network Technology Infrastructure budgeting and support of overall IT budgeting
  • Work with finance and accounting as well as PMO on IT financial forecasting.
  • Work with Internal and External auditors on PCI and ITGC Audits
  • Provide project resource and financial estimates on behalf of IAM and Network team accurately and on time.
  • Manage and develop the analysis of financial, capital budgets as required to identify insights or opportunities/areas of improvement, determine strategic and financial impacts, and recommend actionable initiatives.
  • Accountable for monitoring and reporting on all capital budgets for IAM and Network capability areas.
  • Prepares and issues Request for Proposals (RFP's) and Request for Quotations (RFQ's) for the procurement and renewal of hardware, software, and professional services as required. Evaluates responses and negotiates vendor contracts, Statement of Work in conjunction with Vendor management, Purchasing and/or Legal.

    • About You

    Minimum Required:

  • University or College degree in a technical degree such as Computer Science, Engineering, Math or (LOB) Systems
  • Significant experience Identity Access and Networking Technologies, practices, and service-related support
  • Significant experience (5-7 years) in leading and managing large cross functional teams and other people leaders.
  • 7+ years' experience with Identity access management, Authentication.
  • 7+ years' experience with network and routing on prem and cloud between multiple data centers.
  • 5+ years' experience with telephony service like VOIP and PBX
  • Experience with the public sector and managing a unionized environment is highly desirable.
  • Strong demonstrated leadership of direct and indirect teams and all the associated leadership and mentoring skills.
  • Collaborative, innovative leader – ability to gain buy- in of senior leaders on roadmaps and initiatives.
  • Strong Customer Service orientation
  • Solid relationship management skills
  • Highly self-motivated and directed.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Keen attention to detail

    • Preferred:

  • With significant experience of the above within the Retail Systems industry
  • Industry knowledge of Systems set processes and technologies.
  • Significant operational management experience.
  • Experience managing unionized employees.
  • Experience with Cisco Routing and Switching and ISE authentication.
  • Experience with Palo Alto and Fortinet firewalling
  • Experience with Fortinet and F5 Load Balancing
  • Experience with Active Directory and IBM Directory Services
  • Experience with VPN solutions (Pulse & Global Protect)
  • Experience with managing Password Managers and credential control (1Password, CyberArk)
  • Experience with Vendor management and Contract (Telus, Bell, Avaya, Acronym, Mimecast)
  • Experience with Disaster Recovery Procedures and Multi-Site Data Centers
  • Experience with Networking services in Cloud (AWS, Azure, GCP and IBM)
  • Experience with Microsoft O365 Services and Entra ID
  • Familiarity with VOIP and PBX telephony solutions
  • ITIL

    • There is a world of opportunities at the LCBO...

    Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

    Work Hours:

    36.25

    Union / Non-Union:

    Non-Union

    Job Posting End Date:

    May 23, 2024

    The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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