Director Analyst, IT Services Sourcing - Canada - Gartner

Gartner Canada

1 week ago

Description

Director Analyst, IT Services Sourcing Expert
Remote (North America)
What makes Gartner Research a GREAT fit for you?

When you join Gartner Research, you will be part of a leading-edge team that values expert insights, bold ideas, and intellectual courage.

You will deliver must-have research through compelling client interactions and contribute to our double-digit growth by providing our clients worldwide the unbiased insight they need to make the right decisions on their key initiatives.

Through constant learning, discovery, and collaboration you will not only help clients deliver on the promise of digital, but you'll also grow your career and the scope of your impact across industries.

An IT Services Sourcing analyst advises end-user clients on the best practices around the four sourcing phases: Strategy development, selection and evaluation of IT service providers (e.g. RFPs), contracting and negotiating, and service management (transitions and performance).

The key activities performed include Client advisory calls, writing research, presenting at Gartner events, and supporting sales teams by visiting prospective clients to demonstrate Gartner subject-matter expertise.

The desired services sourcing subject-matter expertise includes – Enterprise Applications development, implementation, testing, and maintenance services, (for solutions in Finance & Accounting (ERP), HR, CRM, Procurement), Cloud Hosting services (public/private cloud), best practices in Outsourcing Services (onshore, nearshore, offshore).

Write research targeted at sourcing executives and contract managers that want to buy information technology services for the IT organization to grow and sustain their business.

Review contracts and sourcing documents (MSA, SOW, RFP) and advise clients on best practices and gaps both on a call and as written response.

Provide guidance to clients on the telephone and video conference related to your research.

On-site delivery of strategic advice to clients about how to buy/source IT services from third party providers to transform their business.

Conduct research and analysis in IT Outsourcing, with a focus on Applications & Infrastructure Outsourcing.
Provide in-depth analysis based on extensive client input and personal experience.

Assist the Sales organization in selling and retention on best practices and trends in applications and business process outsourcing.

Provide high quality and timely research peer review. Lead or participate in research community meetings to discuss research issues and collaborate effectively with peers.
Bachelor's Degree or equivalent in related field.

10+ years of experience in information technology services with previous experience having performed a sourcing or IT services delivery leadership role within technology or business.

Demonstrated analytical skills, including applying conceptual models, recognizing patterns, and drawing and defending conclusions.

Strategic and critical thinking skills with the ability to efficiently multitask, deliver high quality actionable advice on time through a variety of media.

Experience with the best practices and issues facing end users ("clients") when outsourcing services.
Experience with Business Process Outsourcing and/or an outsourcing vendor or shared services /Captive center operations management.

Experience in outsourcing services and deep knowledge of the EMEA/APAC IT outsourcing market, service providers, and user strategies a must.

Knowledge of US IT market knowledge a plus.
Strong project planning and management skills with a strong team-working ethos.
Experience Sourcing, Contracting, and Service Provider management for at least 2+ Technology Services areas desired:
ERP Application Solutions (SAP, Oracle, Microsoft Dynamics)
HCM/CRM applications (Workday, SuccessFactors, salesforce, NetSuite),
Applications Outsourcing, discrete and ongoing maintenance & support especially of SaaS solution.

#LI-Remote
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NYSE:
IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities.

We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year.

We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.

Our people are our most valuable asset, so we invest in them from Day 1.

When you join our team, you'll have access to a vast array of benefits to help you live your life well.

Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability.

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