Front of House Manager - Vancouver, Canada - Harbour Cruises

Harbour Cruises

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us
Operating year-round for private charters and catering, Harbour Cruises is Vancouver's leader in boat cruise entertainment.

We are proud to offer Vancouver's only narrated tour of the inner-harbour, and the city's most popular dinner, and luncheon cruises.

In addition to retail cruise products, private corporate events, and special event cruises, we also offer a unique and delightful way to experience the city.

We are known for our attentive and efficient onboard staff, and professionally prepared cuisine.

We are committed to ensuring that our guests' cruises are events they'll remember and repeat Based out of Vancouver Harbour in beautiful Vancouver, BC - we are dedicated to offering our guests the highest standards of customer service, quality and professionalism in the hospitality industry.

If you're interested in learning more about our company culture, and joining our team of passionate service professionals, you can check out more about our team here.

What you will work on
As a Front Office Manager at Harbour Cruises, you'll get to:

Manage the Front Desk, Tours & Concessions Daily Operations
Lead daily tour check ins, being the local expert and main contact person for questions and support on site
Deliver exceptional internal and external guest service with friendly and approachable demeanour
Support, train and resource tour operations team
A efficient and professional problem solver & troubleshooter
Support training & recruitment for Front Desk and Tour Ambassador Team
Liaise with all other Departmental Managers for in the daytoday interactions with local suppliers, sites and venues
Work with central teams regarding scheduling, product development, & operational procedures
Maximize revenue by optimizing reservations scheduling and systems
Reconcile ticket sales and cash deposits and prepares reports or financial settlements
Analyze and plan for staff, equipment, supplies and services
Plan and implement new ticketing procedures and revisions
Master our Tour Bookings and Reservation systems (Tech Savvy
Maximizing and Optimizing our systems)
Be an expert in analytical data to make and provide sound business decisions
Work in a tight knit environment with all other departments to ensure seamless customer experience from Arrival to Departure
Answer customer queries and communicate information regarding upcoming events or new developments with the rest of the vessels team
Excellent communicator, professional customer service experience with polished verbiage
Proven ability to manage and lead a team
Exemplify and foster positive team culture

What you will bring to the team

Experience working in a leadership role in a fastpaced environment
Knowledge of booking / reservations systems OR tech savvy and a fast learner with computerized software and systems
Strong foundations of accounting and recordkeeping practices (ie. Cash handling, daily sales reconciliation
At least 2 years of previous experience without Travel & Tourism industry
Exceptional communication skills and customer service
Experience hiring, training and managing a team
High attention to detail
Strop verbal, typing, writing technical skills
Familiarity with Microsoft, Rocket Rez desired
A natural problem solver with a desire to impact performance
Highly Organized and capable of multitasking with attention to detail
Performs professionally and calmly under pressure
Ability to be on feet for several hours at a time

Why join Harbour Cruises?
At Harbour Cruises, we're on a continuous learning journey as it relates to Equity, Diversity, & Inclusion.

We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success.

We're working to create a workplace and team that is as diverse as the community we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day.

We are inspired by the unique contributions and insights of our team members, and are invested in continuously improving our employees' experiences as we grow.

We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:

Performance bonus
And of course, an amazing team of hospitality professionals that you will love collaborating with.

Job Types:
Full-time, Fixed term contract, Seasonal

Contract length: 6 months

Salary:
Up to $30.00 per hour

Expected hours: 40 per week

Flexible Language Requirement: