Coordinator, Data Stewardship and Donor Care - Mississauga, Canada - Essential HR

Essential HR

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company and Position Summary:

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

Reporting to the Director, Strategy and Operations, IJM is seeking a donor-centric
Coordinator, Data Stewardship and Donor Care to provide excellent customer service to our donors to ensure the continued support and sustainability of the organization.

The Coordinator is responsible for ensuring donor records are correct and responding to donor inquires in a timely manner.

Join our Team and Make a Difference
If you have experience building strong relationships with donors, a passion for data management and would like to contribute to a mission-driven organization, we want to hear from you

This is a full-time position. IJM offers a competitive compensation package which includes 3 weeks of paid vacation, benefits and a matching RRSP program.

Main Responsibilities/Duties:

Data Management, Documentation and Reporting

Tracking errors and inconsistencies in Salesforce data and working with internal Salesforce team to resolve errors or data issues
Responding to Salesforce tasks including campaign creation
Updating donor account information, preventing duplicates and ensuring data integrity
Complying with all relevant data privacy legislation

Donor Relations

Receipting of donations and gifts

Gift Processing

Receiving and entering all donation information from cheques and preauthorized debit (PAD) into the database
Facilitate recurring donations via credit card and PAD
Contact donors regarding expired payment information or missed gifts
Maintain files

Qualifications/Requirements:

Post secondary degree or diploma with 2 years of professional experience in data entry and financial administration
Experience using a fundraising or sales CRM; experience with Salesforce is highly preferred
Demonstrated ability to manage and maintain accurate data
Conversant in MS Office
Excellent customer service skills
Experience working in a donor facing role is an asset

How to apply:

IJM is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status or any other class or status in accordance with applicable federal, provincial and local laws._