Monitoring Analyst On Cash Management Activities - Montréal, Canada - Tekwissenllc

Tekwissenllc

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking

Main Responsibilities:

Ensure the functional monitoring of SUPERVISION MONETIQUE (Payment Card transactions monitoring for client), SWIFT, Cash Management and banking services assets
Follow working instructions for the monitoring tasks
Use the monitoring tools required for the activities
Based on the working instructions, detect alerts and call level 2 in a timely manner.

After 4 months within the team:

Ensure the functional monitoring of SWIFT, Cash Management and banking services assets
Follow working instructions on the different activities
Use the monitoring tools required for the activities
Based on the working instructions, analyze abnormal trends in business activity, identify gaps in the process with the expected operations and report incidents to the level 2 teams.

Incident management:

coordinate and monitor incidents:

Identify, contact and coordinate key stakeholders to work on incidents and restore the service
Monitor crisis calls in case of major incident
Ensure the followup of the incidents to the different stakeholders and to the management.

Come onboard in the continuous improvement of operations:

Be part of the team: participate to daily meetings, share knowledge and feedbacks with your colleagues.

Key Skills and Qualifications:

She/He/They must have a genuine willingness to handle and manage tasks with a high level of autonomy and alert and be able to take initiatives. The team is always available to help.

Training and Occupational Experience:

2 to 5 years' experience either in the fields of IT or Application Support, banking operations/client service or Client Management (callcenter ), functional monitoring.
A background on Cash Management and/or Swift would be considered as a strong asset
University degree, preferably Bachelor in IT or Business Administration is a plus for the job.

Technical Skills:

Knowledge on ticketing tools (like JIRA, Service Now )
Basic knowledge on Information Systems and Technical/Functional architecture
Knowledge on financial messaging standards (SWIFT MT/MX, SEPA ) is a plus.

Soft Skills:

Strong communication skills (writing and oral) in English and in French if possible
Client focus: Ability to analyze and understand internal business users and to bring them support

Analytical and information structuring skills