Jobs
>
Montréal

    Electromechanical Field Service Technician III - Montreal, Canada - Giesecke+Devrient

    Giesecke+Devrient
    Giesecke+Devrient Montreal, Canada

    6 days ago

    Default job background
    Description

    In light of the ongoing COVID-19 pandemic, and as part of our continued efforts to maintain a safe workplace for employees, visitors, and customers, G+D Currency Technology requires all employees in this position to receive an FDA authorized and/or approved (including Emergency Use Authorization) COVID-19 vaccination and follow additional safety protocols as a condition of continued employment. New hires must present documentation of a completed COVID-19 vaccination series or have an approved accommodation request prior to starting employment.

    Summary

    A Level III Field Engineer will use his/her technical expertise and individual judgment to provide customer-site servicing, installation and repair of complex electromechanical equipment and will maintain a high level of customer satisfaction through the use of data-driven tools, proactive attention to customer requirements and positive customer interactions. This position provides support to customers on operational or maintenance aspects of equipment, receives escalated customer concerns on technical and service related problems, diagnoses mechanical, hardware, software, and systems failures using established procedures, determines the most effective repair/resolution to minimize customer downtime, and prepares reports for analysis of product failure trends and serviceability issues. A Level III Field Engineer will also assist with onsite training and development of less experienced Field Engineers and serve as a focal point of communication between technical support, management, and the customer on technical issues and projects. This position requires the flexibility to work long hours and travel as necessary.

    Duties/Responsibilities

    Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Applies company policies and procedures to complete routine tasks.
  • Responds to service calls promptly, performs maintenance of equipment systems at customer sites and assists operators with operational problems that occur.
  • Represent G+D in a highly professional manner.
  • Performs all administrative duties including record keeping, reporting, and inventory management in an accurate and timely manner.
  • Maintains and develops technical competence through formal training programs, on-site training, and on-the-job training.
  • Adheres to all required company policies concerning confidentiality of company information as well as customer policies procedures including Custody and Control Procedures.
  • Manages parts inventory, coordinates shipment of parts for repair and replenishment, and maintains the inventory of tools and test equipment.
  • Records maintenance activities using approved methods and procedures.
  • Follows escalation procedures to ensure that problems are resolved expeditiously and that timely communications are maintained with designated G+D personnel and customer management.
  • Actively promotes a high level of customer satisfaction by maintaining open communications and providing pro-active attention to customer requirements.
  • Assist with onsite training of less experience Field Engineer
  • Demonstrates flexibility to travel, as necessary, in support of business needs, including travel to provide coverage for other Field Engineers during vacations, illnesses, etc. Coverage can be within home territory or could require travel to other territories.
  • Performs all activities in a safe manner and adheres to company policies and procedures relating to safety.
  • Performs other duties as assigned.

    • Required Skills/Knowledge

  • Hands on experience with electro-mechanical equipment a plus.
  • Capabilities should include electro-mechanical troubleshooting ability, understanding of electronic principles, and a working knowledge of computer systems, PC's and Networking.
  • Hands on experience with solenoids, belts, rollers, bearings, pneumatics, and guides a plus.
  • Must possess effective oral and written communication skills, French & English.
  • Utilize laptop/tablet for administrative and diagnostic tasks.
  • Willingness to submit personal information and obtain Gaming Licenses in required jurisdictions (Commercial Field Engineers).
  • Home Office Based and/or Customer Site Based.
  • Personal vehicle use required, if business needs dictate.
  • Potential to be responsible for Company Fleet vehicle, if business needs dictate.
  • Shift work may be required.

    • Travel required

  • Up to 15% of travel required.

    • Required Education and Experience

  • High school diploma/GED required
  • Associate Degree or Trade or technical school certificate/diploma preferred
  • Minimum four years of work experience, two of those years in a field service environment
  • Hands on experience with electro-mechanical equipment a must
  • Previous experience dealing with customers a must

    • Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
  • Moneris Solutions

    Field Service Technician Iii

    2 days ago

    Moneris Solutions Montréal, Canada

    Nous réinventons le commerce et nous jouons un rôle important dans l'avenir de la technologie financière (FinTech). Pour ce faire, nous encourageons nos équipes à repenser ce qui est possible, en leur fournissant les bons outils et les bonnes ressources ainsi qu'en les appuyant à ...

  • Moneris Solutions

    Field Support Technician Iii

    6 days ago

    Moneris Solutions Montréal, Canada

    Nous réinventons le commerce et nous jouons un rôle important dans l'avenir de la technologie financière (FinTech). Pour ce faire, nous encourageons nos équipes à repenser ce qui est possible, en leur fournissant les bons outils et les bonnes ressources ainsi qu'en les appuyant à ...

  • Enersys

    Field Service Technician Iii

    1 week ago

    Enersys Montréal, Canada

    Learn More About Our Company · **Job Purpose**: · Fournir un support technique pour les batteries et les systèmes EnerSys. Assurer une présence sur place pour engager les clients et diriger l'équipe pour fournir un service de qualité. Tirer parti de l'expérience pour encadrer les ...

  • Moneris

    Repair Centre Technician III

    6 days ago

    Moneris Montreal, Canada Full time

    L'opportunité - Votre carrière à MonerisCe poste est en lien avec un besoin de l'atelier de réparation en ce qui consiste à effectuer les tâches suivantes : réparations complexes, mise en place des réparations (staging / coaching) pour les nouveaux produits du client. Participer ...

  • Altasciences

    Clinical Research Technician Iii

    2 days ago

    Altasciences Montréal, Canada

    Your New Company · At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact ...

  • BGIS

    General Repair Technician Iii

    1 week ago

    BGIS Montréal, Canada

    Who We Are · BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will ...

  • TEKsystems

    Data Center Technician III

    6 days ago

    TEKsystems Varennes, Canada Contract

    Description: · Notre client est en forte croissance et est à la recherche d'un technicien d'exploitation de centre de données pour rejoindre son équipe d'exploitation des infrastructures de centre de données en pleine expansion. · Le technicien d'exploitation de centres de donné ...

  • FedEx Ground

    Maintenance Technician Iii

    1 day ago

    FedEx Ground Dorval, Canada

    Full time fixed term position for six months · Must be available to work Monday -Friday 3PM to 11:30PM · Must be available on call and during peak period based on operational needs. · **Job Summary** · Supports the FedEx Ground Facility electro-mechanical maintenance effort throu ...

  • Charles River Laboratories

    Veterinary Technician Iii

    1 hour ago

    Charles River Laboratories Senneville, Canada

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your backgr ...

  • MedXL

    Technician, Chemistry Iii Laboratory

    4 days ago

    MedXL Dollard-Des Ormeaux, Canada

    **Job** **summary** · **Main responsibilities**: · - Perform physico-chemical tests on water, raw materials, products in process and finished products using established methods as well as the various pharmacopoeias (USP, EP, BP, JP). · - Perform calibration, calibration and check ...

  • BGIS

    General Repair Technician III

    4 days ago

    BGIS Montreal, Canada Full time

    Who We Are · BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that wil ...

  • McGill University

    Chief Plant Science Technician

    1 week ago

    McGill University Montréal, Canada

    Please refer to the · job aid for instructions on how to apply. · New technical position in the Department of Plant Science, Macdonald Campus of McGill University, located in Ste-Anne-de-Bellevue. · Position Summary: · Oversees the day-to-day operations of plant science facilitie ...

  • McGill University

    Assistant Supervisor

    1 week ago

    McGill University Montréal, Canada

    Please refer to the · job aid for instructions on how to apply. · Position Summary: · The Assistant-Supervisor reports to the Sector Operations Supervisor. He assists him/her in his role of maintenance of building equipment and provision of an optimal environment for academic and ...

  • Johnston Equipment

    Battery Maintenance Technician

    1 week ago

    Johnston Equipment Montréal, Canada

    We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers' productivity. We are looking for customer-focused, self-starting individuals to join our team an ...

  • McGill University

    Administrative Assistant

    1 hour ago

    McGill University Montréal, Canada

    Please refer to the · job aid for instructions on how to apply. · Department of Biology, Faculty of Science · Position Summary: · Major Responsibilities: · - As part of the management team for the department, plans, develops and implements administrative procedures, policies, and ...

  • WM

    Route Manager Trainee

    1 week ago

    WM Montréal, Canada

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. · **I. Job Summary** · **II. Essential ...

  • BGIS

    Critical Environment Technician

    1 hour ago

    BGIS Dieppe, Canada

    **Who We Are** · **SUMMARY · The Critical Environment Technician is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services ...

  • CBRE

    Technicien de Service, Niveau Iii

    1 hour ago

    CBRE Laval, Canada

    Posted- 21-Feb-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Engineering/Maintenance, Facilities Management- Location(s)- Laval - Quebec - CanadaChez **CBRE Global Workplace Solutions (GWS)**, la sécurité constitue notre priorité absolue Nous maintenon ...

  • Mircom Group of Companies

    Electronics Technician

    1 week ago

    Mircom Group of Companies Pointe-Claire, Canada

    **Electronics Technician** · Founded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: ...

  • Moneris

    commis au centre de réparation III

    6 days ago

    Moneris Montreal, Canada Full time

    L'opportunité - Votre carrière à Moneris · En tant que Le commis du centre de réparation III chez Moneris, vous apporterez votre expertise technique et une approche axée sur le client afin d'offrir une expérience exceptionnelle à nos commerçants. Le commis du centre de réparation ...