Customer Account Specialist Ii - Burlington, Canada - Caterpillar

Caterpillar

Verified Company

Burlington, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Career Area:

Finance**:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.

We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

JOB SUMMARY:

Support various accounts receivable management functions and bring timely resolution to customer accounts including but not limited to: regular customer past due accounts, repossession, legal accounts, and recovery activity for Caterpillar Financial Services Limited
Cat Card.

JOB DUTIES AND RESPONSIBILITIES:

Responsibilities may vary but, may include various combinations of the following. _
Collects delinquent active contracts through telephone contact.
Reports past due results and recommends additions, deletions and modifications to the Potential Credit Loss Report.
Develops and nurtures a strong working relationship with dealers, Territory Managers and customers in an assigned portfolio.
Coordinates timely resolution of customer service issues on past due accounts.
Prepares their individual regular or legal collection past due reports and statistics for submission to management weekly or as requested by management.
May provide timely reporting of repossessed assets or accounts being referred for legal action to other business units as required, including Asset Management and Legal.
May provide status and historical reporting to Customer Accounts staff and management on collection activities and accounts placed for repossession within the department.
Reviews accounts that have been identified as noncollectable to establish deficiency amounts and determine the most appropriate and costeffective means by which to pursue outstanding accounts balances.
Analyzes the ability to collect on recovery accounts, collects deficiency balances and coordinates recovery efforts through collection agencies.
Acts as team lead including assisting manager with developing processes and training materials along with being a key partner in training new staff.
Contacts customers to identify willingness to pay and negotiate a lump sum balance payment, arrange a payment schedule or negotiate a contract settlement.
Evaluates the customer's credit worthiness if a payment schedule appears to be the best alternative for resolving an outstanding balance. To accomplish this, Dun & Bradstreet and credit bureau reports are reviewed and evaluated. If warranted, an individual asset search is completed.
Provides the customer credit rating on charged off accounts to credit bureaus and other potential debtors.
Serves as an active liaison between CFSL and the collection agencies to answer inquiries and resolve account issues promptly.
When warranted, works with approved collection agencies to recover outstanding balances when direct customer contact has been unsuccessful. Subsequently approves payment schedules or negotiated contract settlement suggested by the collection agent.
Makes recommendations to the Asset Management staff regarding how repossessed equipment should be liquidated.
Monitors and calculates potential loss on accounts with input from Asset Management/CRSI.
Establishes account deficiency through Strict Foreclosure or following the sale of equipment and subsequent collection of sale proceeds from the selling agent.
Prepares standardized transmittal forms for transfer of accounts to legal status.
Prepares documents necessary to write off the account balance following equipment liquidation and sends a notice of deficiency to the customer.
Prepares and files Proof of Claim on bankruptcy cases.
Based upon an analysis of accounts and customer assets, makes recommendation regarding the legal strategy for pursuing outstanding account balances.
Coordinates with the Legal Department to provide information needed to issue judgments and garnishments and pursue litigation.
Performs equipment audits on special accounts and authorizes and evaluates equipment inspections as needed.
Monitors payments received from legal accounts and takes appropriate collection action when a delinquency has been identified.
Monitors suspense payment balances originating from legal accounts.
Performs buyout calculations on legal accounts.
Prepares periodic status reports, summaries, statistics, results and historical reporting to Customer Accounts staff and management on repossession, recovery or legal activities on accounts.
Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data.