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- Do you love problem solving and creating solutions for customers?
- Implementing MineStar Command and maximize system performance.
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- Measure, benchmark and report on MineStar Command System performance, and suggest opportunities for improvements.
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MineStar App Specialist - Alberta, Canada - Caterpillar
Description
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary:
If you answered yes to the above, we would love to hear from you
At Caterpillar, we value our people and are committed to providing challenging and fulfilling careers. Joining the Caterpillar technology team opens the door to a number of career opportunities that are not traditionally available in the mining sector.
We are seeking motivated and versatile individuals to join our team in Alberta, working with a key customer at their remote mine. This role's roster will align to that of our customers and may adjust based on which project you are currently focused on. As part of our onboarding process, you will go through a robust training program where you will learn all aspects of system operation, troubleshooting and application of autonomy to a mining environment. Once you complete this training program, you will be well-positioned to support our customers in optimizing system performance.
This role provides the opportunity to work along-side the world's leading mining companies. Autonomy is a sophisticated investment, and the customers that use it are equally cutting-edge. This position gives management exposure to entry-level positions, as mining companies look to Caterpillar expertise to advise as best practices are implemented and new procedures are developed.
With a global company like Caterpillar, there are international opportunities available. MineStar Command is utilized in three different continents and has support facilities all over the world. Training and operational experience is enriched by global site visits and international collaboration.
Once you complete your training program, your job duties may include (but are not limited to):
What skills you will have:
Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.
Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non-verbal cues from individuals and groups.
Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
• Uses Mining background to solve unique challenges in autonomous mining
• Explains the value of a disciplined approach to problem solving.
• Describes problem reporting and escalation practices.
• Utilizes accepted procedures for problem analysis and resolution.
• Identifies key aspects of problem-solving techniques used in own area.
Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with customers.
Level Basic Understanding:
• Provides examples of the characteristics of effective business relationships.
• Identifies key business relationships in customer's organization.
• Describes the nature of a productive business relationship.
• Explains the benefits of building business partnerships.
