Remote Bilingual Customer Relations Specialists - Moncton, Canada - Randstad Canada

Randstad Canada Moncton, Canada

2 weeks ago

Permanent

Description

Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.

Position:
Bilingual Customer Relations Specialist - Full time, Permanent opportunity.

Email me your resume at for expedited consideration.

Hours of Operation:
Monday - Friday- 8 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time)

Location:
Remote

Advantages

Don't miss out These would be your advantages:

Full time hours
Paid 20 days training program, followed by 2 3 weeks of mentorship
Three paid Personal days, paid vacation, and a wellness account
Excellent benefits
Pension plan
Option to participate in the Share Ownership Program
Bonus plan based on your individual performance
Education reimbursement program $2,000 (annually)
Career advancement options
Being a part of a great team

Responsibilities
Responsibilities for the Bilingual Customer Relations Specialist includes (but are not limited to):

Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
Provide accurate responses to existing and new members while maintaining the highest level of customer service
Actively participate in an ongoing learning environment where you'll receive developmental opportunities

Qualifications

Excellent English and French communication skills
Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
Minimum High school education required
Strong computer/multitasking skills
Previous Customer Service or Call Centre experience is required
Ability to work under pressure and be adaptable

Summary
You can apply by sending your resume to

Please note:
Position is dependent on reliability clearance

We thank all those for applying.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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