Collections Agent - Montréal, Canada - Financial Debt Recovery Ltd.

Financial Debt Recovery Ltd.

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts.

FDR provides collection services to a broad range of major Canadian organizations across the country.

Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada's chartered banks, and an extensive commercial base of clients.

Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.

Due to an increase in performance and market share, we are looking for an experienced bank card collection agent that is
fully licenced with the OPC.

Must have third party debt collections experience.
Must be able to work the required full time, daytime hours.
We are looking to hire 5 agents to start immediately, working from home.
We offer an excellent salary and bonus opportunities.
Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
Maintain compliance by use of proper policy, procedures, and scripts.
Accurately record all details of communications and activities within the system.
Proactively monitor and investigate accounts to locate pertinent information to aid collection.
Identify cases for special handling according to company criteria, including legal actions and asset attachment.
Maintain a clean and secure work environment.
Ensure collection goals are obtained.

Qualifications

Must have third party debt collections experience.
Must be bilingual in English and French.
Must have experience using thirdparty bank database systems.
Strong negotiation and customer service skills.
Consistent followthrough skills.
Detailoriented, organized, efficient and able to multitask in a fastpaced environment.
Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook.
Superior oral and written communication skills.
Excellent attendance record.

Benefits

Competitive salary, paid training, and a commission structure.
Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses.
Group Benefits (health, life, dental insurance plan for full time employees).
Career advancement and promotional opportunities.

If you have an eye for detail, strong communication (written and verbal) skills, with the ability to multitask, Financial Debt Recovery Ltd.

would like to hear from you.

In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience.

Job Types:
Full-time, Permanent

Salary:
$3,000.00-$4,000.00 per month

Benefits: