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    Associate - CALGARY, Canada - Royal Bank of Canada

    Royal Bank of Canada
    Royal Bank of Canada CALGARY, Canada

    6 days ago

    Royal Bank of Canada background
    Full time
    Description

    Job Summary

    Job Description

    What will you do?

    • Coordinate and prepare meetings for Advisors with their clients/prospects.
    • Provide proactive client service with a focus on problem resolution and attention to details. Liaise with various departments for execution, where necessary.
    • Respond to client inquiries (account transactions, requests for tax receipts, account reporting, etc.).
    • Assist the Advisor team with client onboarding.
    • Help manage incoming communications from clients, Advisors and other internal and external partners.
    • Ensure accurate and timely updates of all necessary documentation in compliance with internal controls and industry regulatory requirements. Maintain complete and up-to-date client files within appropriate systems.
    • Follow up on client trades to ensure proper settlement and delivery
    • Support Advisor team and client through the Wealth Management process and maintain audit of Wealth Management Activities and priorities.

    What do you need to succeed?

    Must-have

    • Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH)
    • Strong Microsoft Office Suite skills
    • High level of time management and organization skills
    • Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
    • Exceptional verbal and written communication skills in English

    Nice-to-have

    • Knowledge of RBC Dominion Securities' systems and procedures
    • Experience in the securities industry is an asset

    What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
    • Leaders who support your development through coaching and managing opportunities
    • Ability to make a difference and lasting impact
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • A world-class training program in financial service

    Job Skills

    Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management

    Additional Job Details

    Address:

    333 7 AVE SW:CALGARY

    City:

    CALGARY

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    Wealth Management

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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