Program Manager, Everboarding Programs - Toronto, Canada - OpenTable

OpenTable

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc

(NASDAQ:

BKNG), is an industry leader with a unique insight into the world of hospitality.

We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it.

You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

In this role, you will:

OpenTable is seeking a dynamic Program Manager, Everboarding Programs to join our RSS Enablement team.

The Program Manager will be responsible for driving the development and execution of role-specific enablement programs and strategies post employee onboarding to ensure our sales and service teams are equipped with the knowledge, tools, and resources vital to achieve and exceed their customer success targets.

This role is instrumental in optimizing the performance of our sales and service organization and contributing to the company's continued growth.

This resource aligns cross functionally with business partners to understand their learning needs and then delivers on these objectives through partnership with the Instructional Design team as well as Subject Matter Experts.

The Program Manager is responsible for rolling out and driving high adoption of their respective enablement programs within the field.

Their strong background in learning and training allows them to influence decisions and identify continuous improvement of opportunities through analytics and measurement, enlisting continuous innovation.

Responsibilities

Design, implement and lead rolespecific learning paths / programs that enable Account Executives on the Restaurant Sales & Services team to achieve its potential post new hire onboarding, including training on product releases, ongoing professional development, and ongoing soft skills training (Everboarding).
Collaborate with field leadership to identify knowledge and skills gaps across their teams, and build strategies to close those gaps.
Coordinate ongoing training sessions to improve the internal knowledge base of the RSS team, ensuring they are proficient in product details, sales strategies, and soft skills.
Establish metrics/assessments to measure performance of all curricula and learning programs; Implement processes to collect information on postprogram behavior adoption of learners to ensure learning retention and results; Evaluate data and summarize effectiveness; recommend training or process modifications.
Collaborate with product management and marketing to deliver quality and uptodate training programs and materials about OpenTable's products and services
Lead respective project plans and timelines; coordinate training events when needed; build and distribute communication for respective learning solutions.
Partner with Revenue Operations to develop content for and train on technologies that drive efficiency for RSS teams.
35+ years in a Program Management or Enablement Role
2+ years Sales or Sales Enablement experience
Bachelor's degree in HR, Learning & Development, or a related field
Proven experience in SaaS companies.
Proven track record of building and leading highimpact enablement programs.
Excellence in facilitating workshops, delivering presentations.
Consistent track record in implementing training measurement processes.
Understanding of adult learning theory, learning design, and outstanding learning and development strategies.
Indepth knowledge of sales processes, buyer's journey and sales systems.
Detail oriented and analytical nature, capable of understanding and implementing various data inputs to guide decision making.
Intermediate knowledge of the best solutions and standard methodologies in the sales enablement space
Critical thinking and eye for business.
Effective communication and documentation abilities.
Willingness and ability to travel up to 30% to support global training initiatives