Jobs
>
Vancouver

    Quality Assurance Analyst - Vancouver, Canada - Money Mart Financial Services

    Money Mart Financial Services
    Money Mart Financial Services Vancouver, Canada

    5 days ago

    Default job background
    Full time
    Description

    Company Description

    Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 400 locations, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart brand and in Quebec as Insta Cheques and in United States as Money Mart and The Check Cashing Store.

    Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

    We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute over two hundred & fifty thousand dollars annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.

    Job Description

    GENERAL FUNCTION

    The QA Analyst plays a crucial role in ensuring exceptional customer service by supporting adherence to established policies, procedures, call, text, and email compliance, as well as federal and provincial regulations within collection practices. Conducting consistent and objective analysis, the analyst enhances the quality of collection communication for the entire team. Accountable to all staff and management ensuring that all staff is adhering to call/text/email control and call/text/email quality expectations by providing timely feedback to supervisors and managers. Collaborating closely with collections supervisors, managers, and identifying trends and opportunities within customer service and collection negotiations, the QA Analyst actively contributes to the continuous refinement of processes.

    RESPONSIBILITIES

  • Conducting daily monitoring of collection calls, texts, and emails, delivering well-documented feedback to both supervisors and managers.
  • Generating reports and feedback tailored for management use
  • Providing constructive feedback to supervisors and management, addressing observed trends from monitoring observations
  • Identifying trends and training opportunities, making insightful recommendations for impactful changes.
  • Fulfilling other assigned duties with dedication and efficiency, ensuring a comprehensive approach to supporting the team's overall objectives.

    • Qualifications

    EDUCATION

  • High School diploma/GED, Post-secondary education considered an asset

    • EXPERIENCE

  • 1-2 years of customer service experience preferred, collection experience is an additional plus

    • SKILLS

  • Intermediate-level proficiency in MS Office, focusing on Word and Excel
  • Knowledge of provincial collections laws in Canada
  • Ability to provide constructive and factual feedback, both written and verbal
  • Excellent verbal and written communication skills
  • Proactive mindset with a strong work ethic
  • Ability to work with minimal supervision in a fast-paced, team-oriented environment

    • PAY RATE: Upto $55K CAD

    Additional Information

    Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.

  • BC Maritime Employers Association

    Quality Assurance Analyst

    4 days ago

    BC Maritime Employers Association Vancouver, Canada

    **Company**: · BC Maritime Employers Association · **Industry**: · Information Technology · **Level**: · Quality Assurance Analyst · **Location**: · Vancouver, BC · **Compensation**: · salary + benefits · OVERVIEW · QUALITY ASSURANCE · The British Columbia Maritime Employers Asso ...

  • British Columbia Maritime Employers Association

    Quality Assurance Analyst

    4 days ago

    British Columbia Maritime Employers Association Vancouver, Canada

    The British Columbia Maritime Employers Association (BCMEA) is looking for a Quality Assurance Analyst to help enhance the quality of our products and services we build. The position will be responsible for both automation and manual testing. This is a one-year contract. · **Resp ...

  • Unity Technologies

    Quality Assurance Analyst

    1 week ago

    Unity Technologies Vancouver, Canada

    **The Opportunity**: · We are Unity Solutions, a new team building custom software for a wide range of clients across multiple platforms incorporating groundbreaking technologies like RT3D, XR, ML, robotics and IoT. We work on a diverse range of business verticals including autom ...

  • Design Maintenance Systems Inc.

    Quality Assurance Analyst

    5 days ago

    Design Maintenance Systems Inc. North Vancouver, Canada

    Based in North Vancouver since 1986, Design Maintenance Systems Inc. (DMSI) is a leading global provider of Enterprise Asset Performance Management (EAPM) solutions. · We provide flexible, powerful and cost-effective software, services and end-to-end support to help our clients d ...

  • XAP Corporation

    Quality Assurance Analyst

    1 day ago

    XAP Corporation Vancouver, Canada

    **Your Opportunity** · At XAP Corporation, we believe in every student's potential to succeed and we strive to make a difference in their lives. We are looking to add a team member who is motivated by this mission. · We are actively enhancing our core product: a career and colleg ...

  • University of British Columbia

    Quality Assurance Analyst Ii

    2 days ago

    University of British Columbia Vancouver, Canada

    Staff - Non Union · Job Category · M&P - AAPS · Job Profile · AAPS Salaried - Information Systems and Technology, Level C · Job Title · Quality Assurance Analyst II · Department · Quality Assurance | Leadership | Integrated Renewal Program Student · Compensation Range · $5, $8,50 ...

  • Lululemon

    Lead Quality Assurance Analyst

    1 day ago

    Lululemon Vancouver, Canada

    Who we are · lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the worl ...

  • Voronoi Health Analytics Incorporated

    Data Quality Assurance Analyst

    1 week ago

    Voronoi Health Analytics Incorporated Metro Vancouver Regional District, Canada

    This position is ideally geared toward individuals with life sciences, kinesiology or biomedical physiology backgrounds and presents a unique and exciting opportunity to learn about the field of artificial intelligence in medical imaging. The role focuses on labeling and handling ...

  • Randstad Canada

    Quality Assurance Analyst

    5 days ago

    Randstad Canada Vancouver, Canada Temporary

    Are you an experienced Quality Assurance Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Quality Assurance Analyst to join their talented team on a 6 month contract with a strong probability of extension. Apply for this amazing op ...

  • Randstad Canada

    Quality Assurance Analyst

    5 days ago

    Randstad Canada Vancouver, Canada Temporary

    Are you an experienced Quality Assurance Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Quality Assurance Analyst to join their talented team on a 6 month contract with a strong probability of extension. Apply for this amazing op ...

  • T-Net British Columbia

    Quality Assurance Analyst

    1 week ago

    T-Net British Columbia Vancouver, BC, Canada

    In this role, you will provide specialist advice and analysis to ensure that all information systems programs and projects meet end-user requirements and organizational standards for usability, operability and performance. You will analyze requirements, create and execute test ca ...

  • Raymond James Financial

    Analyst, Technology Risk Assurance

    1 week ago

    Raymond James Financial Vancouver, BC, Canada

    Job Description - Analyst, Technology Risk Assurance · Analyst, Technology Risk Assurance · At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together . · Raymond James Ltd. is Canada's leading independent investment dealers offerin ...

  • Momentum Financial Services Group

    Quality Assurance Analyst- Platform

    1 week ago

    Momentum Financial Services Group Vancouver, BC, Canada

    Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. Backed by a retail network of over 400 locations, we provide access to cash and related products to help our customers achieve their goals. We ...

  • Raymond James Financial

    Senior Analyst, Technology Risk Assurance

    1 week ago

    Raymond James Financial Vancouver, BC, Canada

    Job Description - Senior Analyst, Technology Risk Assurance · Senior Analyst, Technology Risk Assurance · At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together . · Raymond James Ltd. is Canada's leading independent investment d ...

  • Coast Capital Savings

    Financial Crime Risk Quality Assurance Analyst

    3 days ago

    Coast Capital Savings Surrey, Canada

    As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgete ...

  • Aritzia

    Senior Quality Assurance Automation Analyst

    1 week ago

    Aritzia Vancouver, BC, Canada

    The mission of the eCommerce Technology team is to design, build, deliver and operate robust, efficient, and scalable eCommerce technology solutions that align with our strategic business and technology goals. · Aritzia is growing, and our eCommerce Technology team is growing wi ...

  • CMLS Financial

    Quality Assurance Analyst, Commercial Mortgage Operations

    5 days ago

    CMLS Financial Vancouver, Canada Full time

    Job Details · Description · Quality Assurance Analyst, Commercial Mortgage Operations · Vancouver, BC · Salary Range: $60,000 - $80,000/yr · CMLS Financial, one of Canada's largest Commercial lenders, is looking for a Quality Assurance Analyst, Commercial Mortgage Operations ...

  • Flex AI

    Quality Assurance Analyst

    1 week ago

    Flex AI Greater Vancouver Regional District, BC, Canada

    · We launched 2 years ago and are currently approaching 1 million users on iOS with growing revenue. · App: · Website: · A.I. patent: · Responsibilities: · This is a contract hourly remote role for a Quality Assurance Analyst. The Quality Assurance Analyst will be respons ...

  • TEEMA

    Junior Quality Assurance Analyst

    1 week ago

    TEEMA Richmond, Canada Full time

    Job Title: Junior Quality Assurance AnalystJob ID: SP Location: Richmond, BCOverview:Our client is looking for a Junior Quality Assurance Analyst to join their amazing team. The Junior QA will perform hands-on testing, both automated and manual, in medium projects and at times su ...

  • TEEMA

    Senior Quality Assurance Analyst

    6 days ago

    TEEMA Richmond, Canada Full time

    Job Title: Senior Quality Assurance AnalystJob ID: AT Location: Richmond, BCOverview:The Senior QA Analyst will perform hands-on testing, both automated and manual, in medium to complex projects and at times support multiple parallel project teams. The Senior QA Analyst needs to ...