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Brandon

    Customer Service Associate - Brandon, MB, Canada - Peavey Industries LP

    Peavey Industries LP
    Peavey Industries LP Brandon, MB, Canada

    1 week ago

    Default job background
    Description

    Want to come work with one of Canada's Top 10 Corporate Cultures? Do you have retail experience and are you a customer service rock star? We have an opportunity for you

    Peavey Industries - Our Employees Make the Difference: LOCATION Peavey Mart is looking for a Sales Associate to join our team The individual we're looking for will be highly motivated, organized and willing to learn and grow with us. The successful candidate will have retail and merchandising experience to bring to the team as well.

    Customer Service Associate
    Job Description

    Reports to Store Manager

    Role Summary

    A Customer Service Specialist is at the forefront of our customer experience. Your primary responsibility is to provide exceptional service to our customers, assisting them with inquiries, purchases, and returns. Additionally, you'll contribute to the overall store operations by maintaining displays, pricing products, and ensuring the store is organized and clean.

    Key Responsibilities

    Customer Service

    • Welcome and engage customers in a friendly and approachable manner.
    • Offer knowledgeable advice and recommendations on products to meet customer needs.
    • Cultivate customer loyalty by expressing gratitude and inviting return visits.
    • Address customer concerns promptly and escalate issues to a supervisor when necessary.
    • Handle incoming calls courteously and professionally.
    • Aid customers with packaging purchases, carry outs and product loading, utilizing proper lifting techniques.
    • Process customer purchases, collect payment and provide receipts, refunds, or change as per store policy.
    • Ensure adherence to return and refund policies, obtaining management approval when necessary.

    Inventory & Operations

    • Acquire and maintain a comprehensive understanding of store merchandise.
    • Assist in the setup and maintenance of displays according to management directives.
    • Prepare merchandise according to customer orders, including weighing, measuring, and cutting.
    • Determine and apply accurate pricing to items.
    • Maintain stock levels by restocking merchandise as needed.
    • Keep the store and checkout area clean and organized.
    • Perform merchandising and pricing tasks at the point of purchase during downtime.
    • Assist with receiving tasks as required.
    • Conduct cash drawer counts at the beginning and end of shifts, ensuring accuracy.

    Other duties as assigned

    Scope of Role

    • Decisions will generally affect own job
    • Understanding of routine work procedures within an immediate work area gained by a short period of on-the-job training
    • Requires the ability to exchange routine information with others (internal and external)
    • Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures
    • Work is guided by specific procedures and well-defined instructions - the employee would normally not deviate without seeking advice and guidance
    • Store environment

    Minimum Qualifications or Requirements

    Education

    No education required, high school diploma preferred

    Experience

    No experience required

    Skills

    • Problem solving
    • Till operation
    • Exemplary customer service
    • Time management
    • Business & Results - Action Oriented
    • Thought - Customer Focus
    • Self - Demonstrates Self-Awareness
    • Business & Results - Drives Results
    • Self - Nimble Learning
    • People & Leadership - Persuades
    • Business & Results – Resourcefulness

    Only those selected for an interview will be contacted. Please no phone calls.

    #J-18808-Ljbffr
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