Customer Service/ Content Moderator - Chilliwack, Canada - Concentrix

Description

Description

Location: Onsite at 7955 Evans Rd Chilliwack BC

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " World's Best Workplaces ," " Happiest Employees ," and " Best Companies for Career Growth " awards every year? Then a Customer Service Representative/Content Moderator position at Concentrix is just the right place for you

As a Customer Service Representative/Content Moderator , you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative/Content Moderator , you'll: ​

• To ensure our clients' customers are enjoying an authentic experience
• Deliver expert customer a smile.
• Reviews reports from users in virtual space and takes appropriate actions on the reports.
• Monitor flagged and escalated user interactions for compliance.
• The majority of moves into Live Mods would be internal moves from guides.
• Must be comfortable with reviewing reports with egregious content.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative/Content Moderator role include:

• Completion of Grade 12 or equivalent to
• B2- Independent Language User
• Pass all assessments and Background check
• 1-2 year or more of direct Customer Service or Technical Support
• Ability to review, understand, and interpret process and policy documentation rather than using personal judgement in decision making.
• Critical Thinker and Problem Solver
• Experience in online/multiplayer gaming and/or platforms
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• Paid training
• $17.50/ hr
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey

REIMAGINE THE BEST VERSION OF YOU
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

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