Jobs
>
Toronto

    Bilingual (French and English) Client Advisor - TORONTO, Canada - Royal Bank of Canada

    Royal Bank of Canada
    Royal Bank of Canada TORONTO, Canada

    Found in: beBee S2 CA - 3 weeks ago

    Royal Bank of Canada background
    Full time
    Description

    Job Summary

    Job Description

    What is the opportunity?

    Looking to enhance your customer service, communication, and financial services experience? Look no further.

    As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services. Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning. If you thrive in a fast-paced environment and are interested in joining one of Canada's top employers, then this role is for you

    This posting is available for Bilingual candidates who are fluent in both English and French. Provides first line of support and problem resolution for selected products and services. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

    What will you do?

    • Responsible for providing 1st level telephone support relating to technical issues, navigational issues and problem resolution to clients using all RBC Cash Management applications
    • Act as a 2nd level support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations
    • Escalate complex and/or unresolved issues to the appropriate next level of escalations
    • Document all activities to ensure that the client's history is accurate for the purposes of escalations and trending
    • Participate in creating/maintaining a positive team environment where team members give each other support, promote good morale, and co-operation. Responsible for ongoing personal development and information sharing

    What do you need to succeed?

    Must-have

    • Fluent in both English and French
    • Exceptional written and oral communication skills in French and English
    • Customer Service experience in a banking or call center environment
    • Strong knowledge of various computer applications combined with the ability to learn new complex systems
    • Analytical thinker with a knack for problem solving

    What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
    • Leaders who support your development through coaching and managing opportunities
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • Flexible work/life balance options
    • Opportunities to building close relationships with clients
    • Access to a variety of job opportunities across business and geographies

    #LI-Hybrid

    #LI-POST

    Job Skills

    Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management

    Additional Job Details

    Address:

    180 WELLINGTON ST W:TORONTO

    City:

    TORONTO

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    Technology and Operations

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

    Join our Talent Community

    Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

  • MONCLER

    Client Advisor

    Found in: Jooble CA O C2 - 4 hours ago

    MONCLER Toronto, ON, Canada

    POSITION OVERVIEW: · Delivers on stage the Stone Island Customer Experience. With passion and authenticity, welcomes and guides each Client across our values and heritage, gets to know the Client and advises honestly and genuinely. As the direct and trusted point of reference in ...

  • Armani Group

    Client Advisor

    Found in: Talent CA C2 - 2 days ago

    Armani Group Toronto, Canada Full time Regular

    JOB DESCRIPTION · Client Advisor | Emporio Armani | Full-Time | Yorkdale · As an associate with Giorgio Armani Corporation, you will be part of a diverse team , who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ab ...

  • Giorgio Armani

    Client Advisor

    Found in: Talent CA C2 - 2 days ago

    Giorgio Armani Toronto, Canada Full time Regular

    Client Advisor | Emporio Armani | Full-Time | Yorkdale · As an associate with Giorgio Armani Corporation, you will be part of a diverse team , who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combine e ...

  • Bulgari

    Client Advisor

    Found in: Talent CA C2 - 1 day ago

    Bulgari Toronto, Canada Durée indéterminée

    Position · Client Advisor · B V L G A R I is seeking a Client Advisor for our Boutique. The Client Advisor is responsible for acting as a Brand Ambassador and delivering an exciting and memorable customer experience. Creating, stimulating, and maximizing sales opportunities to ...

  • IWC

    Client Advisor

    Found in: Jooble CA O C2 - 3 hours ago

    IWC Toronto, ON, Canada

    At IWC Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating ...

  • Dolce & Gabbana

    Client Advisor

    Found in: Talent CA C2 - 5 days ago

    Dolce & Gabbana Toronto, Canada

    Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our Toronto Boutique . We are seeking an exceptional Client Advisor with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a ...

  • Royal Bank of Canada

    Client Advisor

    Found in: Talent CA C2 - 3 weeks ago

    Royal Bank of Canada TORONTO, Canada Full time

    Job Summary · Job Description · Client Advisor - Greater Toronto Area · **Please Note: we are hiring multiple candidates for this position across Greater Toronto Region. You will be required to be fully available to work during RBC's retail branch hours of operation, including ex ...

  • Officine Panerai

    Client Advisor

    Found in: Talent CA C2 - 1 day ago

    Officine Panerai Toronto, Canada Permanent

    At Panerai Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creat ...

  • Moncler Spa

    Client Advisor

    Found in: Talent CA C2 - 6 days ago

    Moncler Spa Toronto, Canada

    POSITION OVERVIEW: · Delivers on stage the Stone Island Customer Experience. With passion and authenticity, welcomes and guides each Client across our values and heritage, gets to know the Client and advises honestly and genuinely. As the direct and trusted point of reference in ...

  • Richemont

    Client Advisor

    Found in: beBee S2 CA - 2 weeks ago

    Richemont Toronto, Canada

    At IWC Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating ...

  • Moncler Spa

    Client Advisor

    Found in: Talent CA C2 - 3 weeks ago

    Moncler Spa Toronto, Canada

    POSITION OVERVIEW: · Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style. Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving/ex ...

  • 0000050007 Royal Bank of Canada

    Client Advisor

    Found in: Talent CA C2 - 4 days ago

    0000050007 Royal Bank of Canada Toronto, Canada Part time

    Job Description · What will you do? Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions · Focus on educat ...

  • Bank of America

    Private Client Advisor II

    Found in: Talent CA C2 - 1 day ago

    Bank of America Ontario, Canada Full time

    Description · : · This job is responsible for acquiring new clients, deepening client relationships, and building upon an internal and external network to achieve business development goals. Key responsibilities include leading the Client Management Process and partnering across ...

  • Royal Bank of Canada

    Bilingual Client Support Advisor

    Found in: Talent CA C2 - 1 week ago

    Royal Bank of Canada TORONTO, Canada Full time

    Job Summary · Job Description · What is the opportunity? · Looking to enhance your customer service, communication, and financial services experience? Look no further. · As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving ...

  • Tari Labs, LLC.

    Real Estate Client Advisor

    Found in: Jooble CA O C2 - 3 hours ago

    Tari Labs, LLC. Toronto, ON, Canada

    What You Will Do: · Provide strategic real estate advice and expertise to stakeholders and client ministries to ensure optimal utilization of provincial lands and buildings in support of government objectives. · Developing strong and trusted client relationships to an assigned ...

  • RBC - Royal Bank

    Bilingual Client Support Advisor

    Found in: beBee S2 CA - 2 weeks ago

    RBC - Royal Bank Toronto, Canada Full time

    Job Summary · Job Description · What is the opportunity? · Looking to enhance your customer service, communication, and financial services experience? Look no further. · As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving ...

  • Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario

    Showroom Host/ Client Care Advisor

    Found in: Appcast CA C2 A - 2 hours ago

    Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario Toronto, Canada

    Raffi Jewellers is currently seeking enthusiastic Client Care Advisors for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories. · As a Raff ...

  • Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario

    Showroom Host/ Client Care Advisor

    Found in: Jooble CA O L C2 - 4 hours ago

    Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario Toronto, ON, Canada

    Raffi Jewellers is currently seeking enthusiastic Client Care Advisors for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories. As a Raffi ...

  • Giorgio Armani

    Client Advisor, Emporio Armani Yorkdale

    Found in: Talent CA C2 - 2 days ago

    Giorgio Armani Toronto, Canada Full time Regular

    SUCCESS DESCRIPTION · As an associate with Giorgio Armani Corporation, you will be part of a diverse team , who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit , passio ...

  • 0000050007 Royal Bank of Canada

    Client Advisor

    Found in: Talent CA C2 - 1 day ago

    0000050007 Royal Bank of Canada Vaughan, Canada

    Job Description · **As we have many branch locations across this market/quadrant, we are hiring multiple candidates for this position. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturd ...