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    Bilingual Client Support Advisor - TORONTO, Canada - Royal Bank of Canada

    Royal Bank of Canada
    Royal Bank of Canada TORONTO, Canada

    4 weeks ago

    Royal Bank of Canada background
    Full time
    Description

    Job Summary

    Job Description

    What is the opportunity?

    Looking to enhance your customer service, communication, and financial services experience? Look no further.

    As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services. Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning. If you thrive in a fast-paced environment and are interested in joining one of Canada's top employers, then this role is for you

    What will you do?

    • Responsible for providing 1st level telephone support relating to technical issues, navigational issues and problem resolution to clients using all RBC Cash Management applications
    • Act as a 2nd level support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations
    • Escalate complex and/or unresolved issues to the appropriate next level of escalations
    • Document all activities to ensure that the client's history is accurate for the purposes of escalations and trending
    • Participate in creating/maintaining a positive team environment where team members give each other support, promote good morale, and co-operation. Responsible for ongoing personal development and information sharing

    What do you need to succeed?

    Must-have

    • Bilingual in French and English
    • Exceptional written and oral communication skills
    • Flexibility to work anyshifts between 7:30AM and Midnight
    • Customer Service experience in a banking or call center environment
    • Strong knowledge of various computer applications combined with the ability to learn new complex systems
    • Analytical thinker with a knack for problem solving

    What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
    • Leaders who support your development through coaching and managing opportunities
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • Flexible work/life balance options
    • Opportunities to building close relationships with clients
    • Access to a variety of job opportunities across business and geographies

    #LI-Hybrid

    #LI-POST

    Job Skills

    Additional Job Details

    Address:

    180 WELLINGTON ST W:TORONTO

    City:

    TORONTO

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    Technology and Operations

    Job Type:

    Contract (Fixed Term)

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

    Join our Talent Community

    Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

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