Service Center Associate - Mississauga, Canada - Stanley Black & Decker

Stanley Black & Decker

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As part of the DeWalt Factory Service Store you will be apart of a very important team as a Customer Service Associate

You will get to:

Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction
Maintain established inventory control procedures
Administer warranty, other company policy and procedures and make the daybyday operational decisions
Coordinate and follow up with customer parts and tool orders
Coordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards
Maintain cleanliness standard
General service branch opening and closing responsibilities including cash registers and computers
Implement branch promotions, and programs such as "Drop Box" in conjunction with Branch Manager
Assist with shipping and receiving within the Branch
Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business

What We Need

Availability to work (Monday-Friday) from 8:30 AM 5:00 PM
Experience in retail sales is an asset
Effective communication skills; leadership and consumer behavioral skills; experience in working directly with the public
Demonstrate strong sales and organizational skills
Ability to complete task in tight time frames
Working Knowledge of computers, especially in Microsoft Office an asset
Undergraduate degree in Business or related field
Excellent problem solving and analytical skills
Excellent communication skills (verbal and written)
Must be able to work in a fastpaced environment

What you get

We care about the safety and the wellbeing of our employees. It is our utmost priority
A supportive work environment where you can be your best every day
Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company
We offer different ways for you to give back to communities where we operate
Competitive compensation & benefits package
Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe.

Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.

Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.

Come build with us and take your career to new heights.

Who We Are
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative.

We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet.

We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You'll Also Get

Career Opportunity:
Career paths aren't linear here.

Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-Driven Company:

You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.