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    NOC Analyst - Toronto, Canada - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Toronto, Canada

    1 week ago

    Tata Consultancy Services background
    Technology / Internet
    Description

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

    About TCS

    TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery ModelTM (GNDMTM), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

    Skills and Responsibilities:


    • Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader.


    • The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Team Lead/Manager positions as needed.


    • Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth handover is part of accountability.


    • Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are part of.


    • This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.


    • Collaborate strongly with the Team leader to manage the queue, work intake as well as delivery.


    • Engage in high priority incidents (P2s) or incident calls and provide support.


    • Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.


    • Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.


    • Support the incident, change and problem management processes.


    • Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.


    • Help develop team members, provide effective feedback and recognition when needed.


    • Help assess training needs, process gaps and improvement suggestions, automation sopport.

    Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.

    Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2 week period. We invite you to continue to apply for other opportunities that match your profile.

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