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    Quality Customer Service Representative - Vancouver, BC, Canada - Million Air

    Million Air
    Million Air Vancouver, BC, Canada

    3 weeks ago

    Default job background
    Full time
    Description
    Want to work in the aviation services industry with private jets? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?

    The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service.

    The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

    Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft.

    We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.

    Responsibilities and Duties of the

    Customer Service Representative:
    # Provide concierge services to pilots and customers including making reservations as required
    # Invoicing for services rendered to customers and pilots
    # Proactive preparation for all incoming aircraft
    # Provides timely feedback to the company regarding service failures or customer concerns
    # Partner with line service team to meet and exceed customer's service expectations
    # Keep hospitality bar stocked with snacks and beverages
    # Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Communicate with customers and employees in person, on phone, and through radio communications
    # Strong computer skills including Microsoft office products and point of sale programs
    # Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
    # Bi-lingual preferred

    This position reports to the Customer Service Supervisors.

    This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

    Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
    # Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

    This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.
    Customer service experience preferably in the service industry
    # Entry level position
    # Ability to work evenings weekends, and holidays
    #
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