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Customer Experience Manager
4 days ago
Michaels of Canada, ULC. Kelowna, CanadaStore - KELOWNA, BC · We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world · Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innova ...
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Andrew Peller Limited Kelowna, Canada**_#BeExtraordinary_** · - At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, _**_we inspire teammates to be extraordinary eve ...
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Heritage Site Manager and Coordinator
6 days ago
O'Keefe Ranch Vernon, CanadaWe are seeking a dynamic and passionate team member to join us at O'Keefe Ranch. You will be responsible for overseeing the daily guest experience, staff coordination, third party bookings and coordination such as weddings and event management for guest experience. · **Key Respon ...
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Branch Manager
11 hours ago
HSBC Vernon, CanadaOpening up a world of opportunity. · We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. · We're here to use our unique expertise, capabi ...
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Maintenance Manager
1 day ago
Chambers Transportation Group Vernon, Canada**Chambers Transportation Group Ltd. (CTG) is seeking a full-time Maintenance Manager based in Vernon, BC.** · The position reports to the General Manager based in Vernon, BC. The Maintenance Manager is responsible for the oversight of DCT Chambers Trucking and Langley Freight Li ...
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Human Resources Business Partner
1 week ago
Kal Tire Vernon, Canada**Human Resources Business Partner** · **British Columbia** · **Role Description** · The Human Resources Business Partner is a trusted advisor, who is the first point of contact for HR-related matters for their assigned portfolio. They partner with managers to deliver the Kal Tir ...
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Manager, Human Resources
1 week ago
Kal Tire Vernon, Canada**Manager, Human Resources** · **Role Description** · Reporting to the Director, HR, the Manager, Human Resources is a trusted HR professional, who leads a team of Human Resources Business Partners (HRBPs) and Advisors. They partner with various divisional / regional leadership l ...
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Supervisor Residential Support Services
2 days ago
28th Avenue Homes Ltd. Vernon, Canada**Position Title**: Supervisor Residential Services · **Reports to**: Residential Services Manager · **Job Summary**: Plans, organizes, manages, and directs a team of Residential Support Workers in a residential group home setting. Responsible for ensuring that all programs funct ...
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Real Estate Manager
3 days ago
Kal Tire Vernon, Canada**Real Estate Manager** · **Role Description** · Kal Tire Real Estate and Construction team is looking for a Real Estate Manager. The Real Estate Manager manages and oversees the operations and activities related to Kal Tire's real property assets. Specific areas of responsibilit ...
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Retail Store Supervisor
1 week ago
Bulk Barn Vernon, CanadaBulk Barn Anderson Way, Vernon, British Columbia · We are looking for: · Corporate Store Supervisor - Permanent, Full-time hours per week) · **Must be able to work a flexible schedule that includes early mornings, days and evenings, Monday through Sunday.** · **Position Summary** ...
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Gym Manager
3 days ago
Riviera Plaza and Conference Centre Vernon Vernon, CanadaAs a Gym Manager you will be responsible for overseeing the daily operations and management of a gym facility. You will ensure the facility is clean, safe, and well-maintained while providing excellent customer service to members. Your role will involve managing staff, developing ...
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Brewpub Floor Manager
1 week ago
Marten Brewpub Vernon, CanadaMarten Brewing Co is a growing company in the heart of downtown Vernon. We believe in local sourcing quality ingredients and developing community partnerships. Building a strong team is very important to us and our community. Our employee benefits package helps our working family ...
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Salon Manager
1 day ago
Sport Clips Canada Vernon, CanadaAt our Vernon store we are looking for an experienced Hair Salon Manager to join our fun and family-oriented team. As the Manager, you will build a team and foster a culture focused on achieving excellent salon results through great customer service and brand delivery. · The Mana ...
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Selling Sales Manager
11 hours ago
Ashley Canada - The Dufresne Group Vernon, CanadaSelling Sales Manager Opportunity · Ashley Canada is currently looking for a results driven Selling Sales Manager for our Vernon store located at th St. · As a Selling Sales Manager, you are responsible for the day-to-day management and coaching of the sales team to effectively e ...
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Salon Manager
1 week ago
Sport Clips Canada Vernon, CanadaAt our Vernon store we are looking for an experienced Hair Salon Manager to join our fun and family-oriented team. As the Manager, you will build a team and foster a culture focused on achieving excellent salon results through great customer service and brand delivery. · The Mana ...
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Restaurant Manager
4 days ago
1516 Pub & Grill Vernon, Canada_**Front of House Manager /Supervisor Pub and Grill**_ · 1516 Pub and Grill is seeking a restaurant manager/supervisor to join our growing team. · We are an energetic group focused on quality and customer satisfaction. · Minimum of three years experience including bartending, dee ...
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Manager Clinical Operations
11 hours ago
Interior Health Authority Vernon, Canada**Who are we looking for?**: · **What we offer**: · - Employee & Family Assistance Program · - Employer paid training/education opportunities · - Employer paid vacation · - Medical Services Plan · - Employer paid insurance premiums · - Extended health &dental coverage · - Municip ...
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Supervisor, Consolidated Reporting
11 hours ago
Kal Tire Vernon, Canada**Supervisor, Consolidated Reporting** · **Vernon, BC** · The Supervisor, Consolidated Reporting, is a designated accountant with significant experience in supervising and leading consolidated financial accounting teams in ensuring reported financial results and analyses are comp ...
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Store Manager
1 week ago
Value Village Vernon, Canada**Job title: Store Manager** · **Who we are**: · Savers Value Village is a for-profit global retailer that has become a neighborhood home to millions of thrifters across the U.S., Canada and Australia. We got our start nearly 70 years ago with a commitment to reuse, and today, ou ...
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Office Manager
11 hours ago
Vernon Radiological Associates Vernon, Canada**Office Manager** · If you are looking to join a dynamic and skilled team, where you can put your exceptional organization and administration skills to work, Vernon Radiological Associates is hiring an Office Manager We offer flexible part-time hours (within current business hou ...
Customer Experience Manager - Vernon, BC, Canada - TD
Description
Services bancaires personnels et commerciaux Détails de la rémunération :En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.
Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
Support the achievement of business objectives by supporting advice goals
Promote products, advice, services and banking capabilities
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk transactions / activities as necessary
Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Support the team by continuously developing knowledge in own area
Participate in personal performance management and development activities, including cross training within own team
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally
Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
Impacts team results through the quality of the services or information provided to customers
Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
Requires working knowledge and skills developed through formal training or work experience
Generally reports to a Manager Customer Experience or Branch Manager
Post-Secondary or Undergraduate degree (in related field) preferred
Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d'entreprises au Canada, aux États-Unis et partout dans le monde. Plus de collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu'elle sert et des économies qu'elle appuie. Nous sommes guidés par notre vision d'être une meilleure banque et par notre objectif d'enrichir la vie de nos clients, de nos collectivités et de nos collègues.
La TD est une entreprise profondément engagée à être une leader en matière d'expérience client. En parallèle de l'évolution de nos activités et de notre stratégie, nous innovons afin d'améliorer l'expérience client et de créer des capacités pour façonner l'avenir des services bancaires. Que vous ayez plusieurs années d'expérience dans le secteur bancaire ou que vous commenciez tout juste votre carrière dans le domaine des services financiers, nous pouvons vous aider à réaliser votre plein potentiel. Vous pourrez compter sur nos programmes de formation et de mentorat et sur des conversations sur le perfectionnement et le leadership pour réaliser votre plein potentiel et atteindre vos objectifs. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d'autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d'épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. C'est d'ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d'avantages sociaux concurrentiel.
Une variété de programmes de mentorat et une plateforme d'apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Formation et intégration
Dans cette optique, nous organiserons des séances d'intégration et de formation.
Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.