- Understand and manage all aspects of the warranty programs in the region.
- Boost overall warranty recovery rates and participation across business units.
- Act as the main resource for warranty knowledge and projects, assisting individual sites with warranty claims.
- Engage with partner dealerships, maintain program relationships, and drive program improvement.
- Achieve warranty targets, identify missed opportunities, and secure warranty claims and goodwill credits.
- Promote a culture of professionalism and commitment within the management team.
- Support sites in aftermarket warranty terms to optimize parts purchasing decisions.
- Background in automotive or heavy equipment warranty administration.
- Familiarity with heavy truck and equipment parts.
- Experience in technical or mechanical trucking background.
- Ability to adapt in a fast-paced environment.
- Excellent warranty recovery and negotiation skills.
- Experience with stakeholder engagement in a decentralized environment.
- Willingness to travel.
- Strong analytical, Excel, and interpersonal skills.
- Experience in Waste and Recycling Industry or dealership/OEM warranty is advantageous.
- Walking, standing, heavy lifting, bending, reaching, etc.
- Use of personal protective equipment.
- Ability to lift and push heavy weights.
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Warranty Manager - Edmonton, Canada - GFL Environmental
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Description
Description: As the principal owner of the Warranty Program for GFL Western Canada, your responsibility is to maximize value by enhancing warranty recovery rates. This includes tasks such as building relationships with local dealers, refining processes, handling warranty filing, and overseeing warranty returns.
Key Responsibilities:
Requirements:
Working Conditions:
Must be able to work in various weather conditions and locations, from office settings to shop floors.
Physical Demands:
We appreciate your interest, and only selected candidates will be contacted.