System Administrator - Waterloo, Canada - BlackBerry

BlackBerry

Verified Company

Waterloo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Worker Sub-Type:
Regular

Job Description:

Responsibilities:

Responsible for the development, testing, implementation, rollout, reporting, and support of BlackBerry's MacOS deployment, along with working knowledge of our other enterprise OS offerings, using Configuration Management tools (eg. Jamf, Rudder, Landscape, SCCM/InTune)
Responsible for Vulnerability Remediation on enduser systems, including regular cadence patching and Zero Day Patching
Improve the stability, endpoint security, and efficiency of systems at BlackBerry
Research, innovate, and where possible automate approaches for system administration
Deliver premier support to internal employees directly while also assisting with technical consultations and issues from internal and external partners
Capacity plan, determine future needs, and investigate new products and features to support new growth, acquisitions, and divestitures
Provide worldclass support and reinforce customer confidence
Effectively handle customer issues and escalations and ensure customer satisfaction

Skills and Qualifications

Bachelor's Degree in Computer Science, Engineering or equivalent professional experience of at least 5 years
Experience with a variety of Configuration Management Applications with a priority towards MacOS tools such as Jamf, SCCM, and Rudder and their solutions and processes, Multifactor Authentication and Active Directory
Working knowledge and experience of Application Packaging and deployment techniques
Experience delivering authentication services to cloud providers such as AWS and Azure
General understanding of ITIL process, certification preferred
Technical experience with Security Patch Management, Vulnerability Remediation and Zero-Day patching on an enterprise level
Consistent record of improving the security posture of enterprise systems through the use of strong authentication and credential management
Excellent written and oral communication skills with the ability to effectively communicate and collaborate with information technology professionals, senior management, auditors, and vendors
Outstanding problemsolving skills with the ability to break down complex problems into relevant user stories
Ability to understand and digest technical information quickly
Strong customer service orientation with a keen sense of urgency and priorities
Excellent judgment and decisionmaking skills with the ability to balance several priorities while continuing to meet deadlines
Strong partnership and collaboration skills; able to develop and maintain effective relationships with peers, executives, customers, and other internal and external stakeholders

LI-SK2

Scheduled Weekly Hours:
40