- Receiving and assessing IT Requests and Incidents
- Work with other IT disciplines (Systems, Networks, Application Support) and 3rd party vendors when required.
- Performing Level 1 and 2 end user on-site and remote support.
- Recording and investigating diagnostic and corrective activities
- Review assigned 3rd party vendor queues for outstanding delivery items, reconciles ticket history with statements of work and bringing anomalies to the attention of management.
- Following up with internal customers to validate service levels.
- Performing assigned IT administrative functions including document filing, ordering of general supplies, shipping, receiving and buying.
- Performing asset inventory management activities including shipping/receiving, tagging, allocation and certified disposal.
- Rotational after-hours on-call user support and troubleshooting
- Identifying opportunities and proposing solutions for continuous improvement
- Follow IT policies and procedures and maintains working knowledge of utilized technologies
- Communicating effectively with all operational departments
- Building strong working relationships with guests and employees and vendors
- Complying with licensing laws, health and safety and other statutory regulations
- Performing other duties as assigned or directed
- Personifies Great Canadian's values in action: Integrity, Team Engagement, Drive to Succeed, Service Excellence and Citizenship
- A passion for providing Great Experiences and Memories to our internal guests in the continual quest of achieving Service Excellence.
- Post-secondary education in IT or a suitable combination of education and experience
- Minimum 5 years of experience in IT support and customer service
- Ability to exceed internal and external customer expectations through timely, effective and positive service-oriented communication.
- Computer literacy in MS Office and MS Windows
- Proven troubleshooting experience for O/S, applications, Microsoft 365, Active Directory, network, hardware
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- We provide you with the tools and technology needed to delight your clients
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical \'corporate\' job. We work hard and we have fun
-
Cable/fiber Technician
1 day ago
WaveStar Networks Hamilton, CanadaPrimary work locations are in the Oakville, Burlington, Milton, Hamilton areas. · - **Duties and Responsibilities**: · - Working on all components of HFC Cable Access Network (Coax and fiber). · - Installing equipment (actives, passives, cables, connectors, support structures, po ...
-
Cable/fiber Technician
1 day ago
WaveStar Networks Burlington, CanadaWork locations are generally in the Oakville, Burlington, Milton, Hamilton areas. · **Duties and Responsibilities**: · - Being able to exceed our customers' expectations. · - Working on all components of Cable Access Network (Coax and fiber) · - Installing equipment (actives, pas ...
-
District Sales and Service Manager Eastern Canada
15 hours ago
Dana Incorporated Oakville, CanadaDana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, ...
-
Material Handler/general Labour
15 hours ago
Steel Technologies Canada Cambridge, CanadaAs a Material Handler at Steel Technologies, your main responsibility is to support our overall plant operations. In this role, you will have exposure to our finished goods and learn more about our customers and end product. Through general labor tasks and moving material and pac ...
-
Emergency Response Crew Operator
1 day ago
Emcon Services Inc. Mississauga, CanadaEmcon Services Inc. is a proud Canadian based company with over 30 years of success as an interprovincial Road and Bridge Maintenance Contractor. We currently have an opportunity for enthusiastic individuals to join our team in the Mississauga, Ontario area. · Are an experienced ...
-
Sales Support Administrator
1 day ago
No Sugar Company Inc. Mississauga, Canada**Job description** · Fast growing consumer packaged goods company in Mississauga has an exciting opportunity on our Sales/Marketing Team for a Sales Support Administrator As the Sales Support Administrator, you will be playing an important role in coordinating sales-related acti ...
-
Peel District School Board Brampton, CanadaThe Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel h ...
-
1.0 Fte Lto and Special Needs Educational Assistant
15 hours ago
Peel District School Board Brampton, CanadaThe Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel h ...
-
1.0 Lto Position Special Needs Educational Assistant
15 hours ago
Peel District School Board Brampton, CanadaThe Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel h ...
-
Peel District School Board Mississauga, CanadaThe Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel h ...
-
1.0 Behavioural Educational Assistant
1 day ago
Peel District School Board Brampton, CanadaThe Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel h ...
-
Peel District School Board Brampton, CanadaThe Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel h ...
-
1.0 Lto Special Needs Educational Assistant
15 hours ago
Peel District School Board Brampton, CanadaThe Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel h ...
-
Peel District School Board Mississauga, CanadaThe Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel h ...
-
1.0 Long Term Occasional Special Needs Educational
15 hours ago
Peel District School Board Mississauga, CanadaThe Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel h ...
-
Peel District School Board Brampton, CanadaThe Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel h ...
-
Warehouse Team Member
15 hours ago
Butcher Engineering Enterprises Limited Cambridge, Canada**Looking for a currently licensed DZ-driver to work as a warehouse material handler/receiver. The main function of the job would be to work as a regular team member within the warehouse, but the job would also require the applicant to fill in as a DZ driver of our box truck shut ...
-
Peel District School Board Mississauga, CanadaThe Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel h ...
-
Casual Educational Assistants
1 day ago
Toronto Catholic District School Board Mississauga, CanadaThe Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel h ...
-
Toronto Catholic District School Board Brampton, CanadaThe Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel h ...
IT Support Spec-OGWGLP - Hamilton, Canada - CB Canada
Description
Position summary:
Reporting to the Manager, IT support Services, this position is responsible for providing direct end user support for IT requests and administrative duties for IT. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees.
Duties and responsibilities for our next IT Site Support will include:
Successful Candidates will demonstrate the following qualifications:
Who we are
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
The only thing we don't play games your career
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment
