Service and Sales Coordinator - Burnaby, Canada - RAM Elevators and Lifts

RAM Elevators and Lifts

Verified Company

Burnaby, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the role

The Service and Sales Coordinator is responsible for ensuring high levels of communication between sales, installation team, internal RAM teams as well as external customers.

This individual's primary focus rests on maximizing effectiveness within the team and in identifying challenges early in the process and working towards solutions.

Initiative, reliability, and a strong customer-service approach are critical qualities of a successful individual in this role.

Responsibilities

Managing the daytoday administrative tasks within an office environment to ensure smooth operations.
Coordinate salesrelated activities, such as scheduling appointments, arranging meetings, and preparing sales presentations and materials.
Provide administrative assistance to the sales team by answering customer queries, inform customers of delays, keep customers updated or order status and manage delivery dates.
Assist in processing sales orders, ensuring accuracy and timely delivery of products or services to customers.
Respond to customer inquiries, resolve issues, and provide information about products or services to support the sales team in closing deals.
Develop and maintain filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
Prepare order documents that are complete and accurate so that they can be passed along to Engineering and Manufacturing for execution
Regular follow up with dealer partners on existing orders, leads and providing information on RAM products
Generate quotes based on inputs from the sales team, including upgrades or repair quotes.
Prepare work orders and schedule RAM service technicians to complete repair and maintenance work.
Coordinate installation schedules with customers across North America
Collect completed work orders from RAM service personnel.
Monitor outstanding work orders for maintenance and service.
Update customer/site supervisor on the job status to confirm that job is onschedule or not onschedule and communicate revised schedule.
Solicit customer feedback after successful job installations and provide management with meaningful feedback.
File job reports from installers.
Manage and sell new commercial and residential maintenance plans
Additional duties as assigned by the supervisor or management.

Qualifications & Skills

High school diploma or equivalent; Bachelor's degree preferred.
Proven experience in a sales support, customer service, or administrative role.
Strong organizational and time management skills with the ability to prioritize tasks effectively.
Excellent organizational, interpersonal and communication skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
Attention to detail and accuracy in data entry and record keeping.
Ability to work independently and collaboratively in a fastpaced environment.
Customerfocused mindset with a commitment to delivering highquality service.
Willing to take on new and novel projects
Must demonstrate a positive, helpful attitude.