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    Front Office Supervisor - Tofino, Canada - The Wickaninnish Inn

    The Wickaninnish Inn
    The Wickaninnish Inn Tofino, Canada

    1 week ago

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    Description

    Front Office Supervisor

    Join our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel.

    We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

    As a Front Office Supervisor you will:

  • Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a "hands-on" supervisor assisting the team as they strive to meet or exceed guests' expectations
  • Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary
  • Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager
  • Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members
  • Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department
  • Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager
  • Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas
  • Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department

    • Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

  • Desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team
  • Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
  • Must possess the ability and desire to lead a world-class Front Office team
  • Excellent Human Resources skills are required; Minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility
  • Excellent interpersonal, verbal and written communication skills are needed
  • Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
  • Must have knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management
  • Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, Excel, are assets
  • Must enjoy shift work and be able to work evenings, weekends and holidays
  • Valid Class 5 Driver's License
  • Ability to make a 2-year commitment to the position
  • A mutual understanding of your employment duration will be determined during your interview

    • Salary/Wage: $49,750.00 per year

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