Customer Service Representative - Edmonton, Canada - Livingston International

Livingston International
Livingston International
Verified Company
Edmonton, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Customer Service Representative (Searail)
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.

Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.


Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade.

Learn how you can make an impact at Livingston.


Job Type:
Full Time


Location:
AB Edmonton 17 St - CN039B


JOB SUMMARY:


KEY DUTIES & RESPONSIBILITIES:


  • Provide accurate pricing to dealers, movers, and private customers as required
  • Respond to Internet quote requests and followup with customers to secure the business
  • Answer all customer inquiries relating to Livingston Transportation Services, transit times, service parameters, etc.
  • Handle customer track and trace inquiries and provide them with accurate and timely information
  • Provide customers with viable solutions regarding their claims issues
  • Achieve all measurable daily performance standards as outlined and established
  • Place outbound calls to customers to proactively inform them of any service/rail delays
  • Receive, process, and input orders into the system accurately
  • Adhere to Business Code of Ethics, policies, and procedures

KNOWLEDGE & SKILLS:


  • Very strong interpersonal and communication skills (oral and written)
  • Working knowledge of MS Office (Word & Excel) a must
  • Ability to work independently or as part of a group, within a call centre environment


  • Bilingual

  • French/English desirable
  • Ability to multitask and prioritize workload
  • Strong customer service focus and flexibility in dealing with diverse customer scenarios
  • Strong attention to detail and ability to process large amounts of information accurately

WORK EXPERIENCE - MINIMUM REQUIRED:


  • 1 year of experience
    EDUCATION:
  • Required: High School/GED or equivalent
    CERTIFICATIONS DESCRIPTION:

COMPETENCIES:


  • Customer First Focus
  • Business Acumen and Straight Talk
  • Leading and Developing
  • Accountability
  • Inclusion and Collaboration
  • Agility
More jobs from Livingston International
See all jobs of Livingston International