Intake Service Navigation Assistant - Toronto, Canada - SURREY PLACE

SURREY PLACE

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Status
Full-time, Contract - Summer Position

Hours
36.25 hours/week

Date Posted
April 13, 2023

Closing Date
April 20, 2023

About Surrey Place:

Surrey Place is a not-for-profit that serves people of all ages with developmental disabilities, autism spectrum disorder and visual impairments in the Toronto region and Northwestern Ontario.

We offer integrated services and inclusive support in a safe and welcoming environment.

Our approach is family-based, which centres the interests and care of our clients, families and caregivers by teaching them skills.

We strive to ensure the greatest access to services and support our clients in navigating the health care system. Surrey Place helps people learn new skills, gain self-confidence and reach their full potential.

Program Description:

At Surrey Place, we value the collaboration involved in connecting our clients with the help they need.

Our Intake team acts as the front door to our organization through welcoming clients, caregivers, service providers and other staff, and then connecting them to the resources they are looking for.

Using a collaborative approach, we provide service coordination consultation, referrals, and information about other community and funding supports, to find the most appropriate services for each individual client.

Focusing on our client as the priority, we collect information and develop individualized services plans to help our clients achieve their goals and live their full potential.

As part of the Canada Summer Jobs Program, the Children's Intake and Wellness program is seeking a Service Navigator/Intake Assistant.

This position reports to the Manager, Intake Cross Agency Clinical Services.

Please note that as this position is a part of the Canada Summer Jobs Program, it is therefore dependent on funding

Main responsibilities:

The Intake Service Navigation Assistant is responsible for supporting our Intake Workers and Service Coordinators as they process and direct new clients to the appropriate clinical services.

This role has a clinical administration and data focus.

The duties include, but are not limited to:

Respond to service inquiries via telephone and confirming client eligibility.
Complete client registration.
Data entry onto Microsoft CRM for medical services and database registration for coordinated service planning.
Assemble and send out welcome packages to new clients.
Project work with the Manager, Service Coordination & Intake and with Service Coordinators.
Support running service clinics virtually.
Photocopy documents for client and departmental distribution.
Retrieve faxes and distributing to staff.

Qualifications

Excellent communication, teamwork, and problemsolving skills
Newcomers / refugee youth (Newcomers are defined as having arrived in Canada within the past 5 years)
Indigenous youth
Visible minorities / racialized youth
LGBTQ2 youth
Youth with disabilities
Youth who have not previously been employed and for whom this would be their first job experience.