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    National Control Tower Specialist - Toronto, Canada - Purolator Inc

    Purolator Inc
    Purolator Inc Toronto, Canada

    1 week ago

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    Description

    Key Responsibilities

    :


    • Utilize Cloudhawk satellite tracking to monitor Linehaul units and notify destinations about potential delays.


    • Communicate delayed flight departures to destination terminals.


    • Provide real-time visibility to customer shipments using advanced tracking.


    • Manage ULD tracking through Cargojet.


    • Maintain Air database tender times accurately.


    • Collaborate with third-party vendors to manage mechanical issues.


    • Book and adjust Linehaul movements in SAP TM.


    • Proficiency in ECHO for issue triage.


    • Monitor trailer utilization via Qlikview.


    • Supervise system connectivity and network.


    • Oversee security system alarms and incidents.


    • Strong administrative and multitasking skills.


    • Track high-priority shipments and coordinate asset movements.


    • Liaison with carriers for on-time arrivals and dispute resolution.


    • Assist Network Planning with network activities.


    • Build reports from data collection.


    • Balance cost and service for improved client satisfaction.


    • Coach operations on tool usage and best practices.


    • Analyze data for improved customer experience.

    Requirements:

  • Proficiency in Software: Proficient in Microsoft Excel and Office Suite for reporting and communication purposes. Familiarity with SAPTM or similar tracking systems like TMW is highly desirable to facilitate effective monitoring and reporting.
  • Communication Skills: Excellent email communication skills are crucial for interacting with high-level executives, directors, and VPs.
  • Industry Knowledge: A solid grasp of the transportation industry and logistics is advantageous for effective decision-making and problem-solving in this role.
  • Organizational Skills: Strong organizational skills are needed to manage the various responsibilities and data associated with the position.
  • Adaptability: The ability to adapt to a fast-paced and ever-changing transportation environment is key to success in this role.
  • Attention to Detail: Precision and attention to detail are essential for accurate tracking and reporting in this critical logistics position.
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