Oksana Lysenko

More than 10 years of administrative support in companies with various fields of activity, organization work from the beginning. Ensuring the smooth operation of the office, control of all procedures and processes related to the company functionality, managing all office services, coordinating their work, supplying the office with the necessary things, inventories and audits of material assets, organization of internal reporting

May 2022 till now Office Coordinator, Questrade Inc, Toronto

Responsibilities:

• Welcoming guests, employees assist them as needed

• Answering telephones and emails

• Filing documents

• Finance reports

• Receive, sort and dispense incoming mail and packages

• Ensure visitor sign in protocols are followed

• Organizing meetings/boardroom 

• Booking corporate travel 

• Preparing new hire onboarding: name badges, security pass cards, workstation access, office key   and cabinet keys

• Departments events catering, set-up

• Office supply budget control, ordering items, managing inventory 

• Coordination facilities, maintenance vendors when require

• Control of parking and service staff

February 2021 – April 2022, Office Manager, Amrop Ukraine, Kyiv 

Responsibilities: 

• Registration of incoming / outgoing correspondence

• Record keeping: agreements creating, POA, official letters, articles, invoices 

• Preparing reports, handovers for the partners 

• Managing office budget and payments arrangements

• Inventory, liability contracts 

• Booking and arranging tickets and hotels, transportations

• Cooperation with building maintenance and providers

• Working with courier services, post offices

• Managing candidate’s profiles (CV, snapshots)

• Preparing long lists, short lists for the clients 

• Preparation tender documents

• Documents translations  

• Сontrol of equipment and system operation

• Meeting and greeting visitors 

• Managing meeting rooms schedule 

• Organizing office events

• Answering telephones and emails

• Interaction with the banks and government offices

• Registration of documents for employees (personal files, vacations, business trips)

February 2017 - January 2021 Office assistant, Al Masraf Bank, Dubai

Responsibilities:

• Checking meeting schedule

• Answering and coordination telephone calls

• Welcoming and support for all clients

• Preparing deposits slips for financial checks payment

• Filing documents and checking license expires

• Registering official letters, mails

• Preparing copy and scan copy documents

• Mail preparation

• Board meeting assist

• Work with office equipment (scanners, fax, copier)

• Ordering stationery and supplies

• Control of parking and service staff

• Preparing drinks for guests

May 2016 – December 2016 Hostess, Asado restaurant, Dubai

Responsibilities:

• Preparing restaurant to the opening 

• Schedule dining reservations 

• RVC reports 

• Escorting guest to the table 

• Checking payments 

• Phone information services

March 2015 – January 2016 Hostess, Burger Rebel Restaurant, Dubai

Responsibilities:

• Meet & greet all customers 

• Attract potential diners 

• Schedule dining reservations 

• Arrange parties or special services for diners 

• Coordinate the number of guests coming at the same time, balance customer flow among the various service stations in the restaurant 

• Have good product knowledge and be able to recommend F&B combinations and upsell alternatives 

• Keep up to date with special F&B promotions and hotel product 

• Create (update) customer database to assist in guest recognition 

• Follow the established opening & closing procedures of the outlet 

• Update the notice board for staff communication

November 2014 – February 2015 Administrative assistant, AK Agro Group, Kyiv

Responsibilities:

• Coordination the work and activities of staff

• Writing articles 

• Preparing documents, official letters

• Preparing copies documents

• Organization CEO working day 

• Meeting guests

• Preparing banquet

• Travel, hotel reservations and airline tickets

September 2008 – October 2013 Office administrator, Natur Produkt International, Kyiv 

Responsibilities:

• Contract registration 

• Preparation documents for opening staff bank accounts

• Monthly salary and marketing invoices

• Preparation time sheet and sick leave approving 

• Preparation letters for bank currency

• Business trips organization 

• Staff selection

• Conducting interviews

• Labor Market Analysis

• Testing and training staff 

• Filing and preparation personnel documents

• Supporting for registration medical licenses 

• Development regulatory documents

• Organization of corporate events

• Business correspondence

• Dealing with courier service

• Organize leasing processes (control contact, scheduling payment insurance and technical insurance)

• Driver’s coordination 

• Telephone service, work with office equipment (scanners, laminators, fax, copier)

• Organization working process in the office

April 2004 – October 2008 Secretary, National Pedagogical Dragomanov University, Kyiv

Responsibilities:

• Editing and translation documents

• Writing reviews, protocols, reports 

• Working with archives

• Conducting workshops, business lectures of the Ukrainian language

• Preparation of conferences and meetings

1. Education:

2005 Specialist in Russian and Ukrainian languages, National Pedagogical Dragomanov University

2004 Bachelor in Ukrainian language, National Pedagogical Dragomanov University

1. Certifications/Licenses:

2014 University "KROK", Courses on the program "HR Manager"

2012 "Golden Staff", Courses on the program "Fundamentals of HR administration and labor law"

1. Personal information:

Languages: Ukrainian, Russian – native, English – intermediate, German – Elementary 

Skills: Invenias, Space IQ, program Service Now, 1 C: 8.2, Microsoft office, Word, Excel, Power Point, POS system, Outlook express, Res PAC