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Edmonton

    FOH Supervisor - Edmonton, Canada - Cineplex

    Cineplex
    Cineplex Edmonton, Canada

    5 days ago

    Cineplex background
    Part time
    Description

    Work location:

    CPX Windermere & VIP

    City:

    Edmonton

    What you will do:

    Front of House (FOH) VIP Supervisor

    Reporting to the Front of House Manager, the key responsibilities for this position are:

    · Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience

    · Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest's experience

    · Accomplishing restaurant human resource objectives by enforcing all policies and procedures Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity

    · Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area

    · Reconciling end of the night funds Managing stress in an fast-paced, high-pressured environment

    · Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction

    Inclusion & Diversity

    Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

    Accessibility

    While we appreciate all interest, only those candidates selected for an interview will be contacted.

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