Travel Medical Claims Coordinator - Thornhill, Canada - CAA Club Group

CAA Club Group

Verified Company

Thornhill, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

At Orion Travel Insurance, we are passionate about helping our customers travel with confidence in the event that they require medical assistance.

We require high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are:

As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non

Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details:

What
You
Will
Do
Reporting to the Unit Manager, Orion Claims, Travel Medical Claims Coordinator will drive the following:

Collaboratively work with our partner and the technical consultants to bring claims to closure following policy guides, and internal process documentation
Communicate with Members and our partner as required on a regular basis to ensure the claim is moving to resolution, and resolve any queries that arise throughout the claims process
Manage a pending of travel claims
Where required, investigate coverage concerns, and ensure all data is received to present to our partner
Work with our vendors to ensure that our Members are receiving exceptional customer service by means of claim execution
Reviewing and auditing invoices, monitoring and reporting results of the allocated claims experience, including maintain claims policies and procedures as well as ensuring ongoing compliance to meet quality standards
Manage claim disputes, liaise with vendors and Members to ensure high quality of customer service is provided
Manage files daily, including reviewing medical reports, letter and documents, ensuring adequate reserving practices, identifying serious losses from the onset of the claim, and reporting within time guidelines

What You Have

Postsecondary education completion, preferably a University degree in the field of Health Studies or Nursing is preferred
Knowledge of or previous experience with the claims handling process, preferably in the travel, health, or P&C insurance industry
Knowledge of medical terminology and conditions is a strong asset
Flexibility to work outside of Ontario business hours, to coincide with British Columbia business hours may be required on occasion
Excellent communication skills, both written and verbal
Strong customer service skills
Excellent negotiation skills
Strong analytical and decisionmaking skills

Our Commitment:

We are an equal opportunity employer and are committed to providing employment accommodation. Orion will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._