- Commercial Support: Under general direction, serve as primary resource for clinical support consisting of tackling a wide range of issues relating to troubleshooting, programming, and patient follow-up for company products.
- Attend unit implants in the labs and operation rooms of hospital accounts and perform patient follow-up to assure customer and patient success with the implanted products.
- Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.
- Providing initial and continuous training, education and support for clinical center personnel on clinical trial protocol, clinical process, products and features under investigation, and procedures involving those products and features.
- Develop business relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences) to make new contacts within hospital and to identify key decision makers to facilitate future sales.
- Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or collaborating with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Meet with existing and potential clients to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
- Collaborate with Sales Representatives to meet with customers, such as physicians and physician office groups, to understand their clinical needs, goals, and constraints. Demonstrate how company products can help achieve these objectives.
- Provide timely updates on the outcomes of implant & patient clinic support, client meetings, including any feedback or action items. Ensure that relevant information is shared with the team to facilitate collaboration and alignment.
- Implant and patient support may be required outside regular weekly business hours.
- Education University degree or equivalent is preferred. BCIT Advanced Certificate in Cardiac Sciences Program with a focus on: Electrophysiology Technology (EP) and/or Cardiac Rhythm Device Technology (CRD) or equivalent is required.
- Minimum of 5 years CRM experience, in particular supporting ICD, and Pacemaker implants.
- Track record outstanding clinical support that drives excellence in the field.
- Strong business acumen, strategic critical thinking and problem-solving skills
- Ability to travel throughout Western Canada but mainly throughout British Columbia.
- Candidate has a vehicle in which to travel to hospital sites within the lower mainland.
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Flex Clinical Specialist - Vancouver, Canada - Boston Scientific
Description
About the role:
The CRM Clinical Specialist position requires a combination of clinical and technical expertise, communication skills, and project management capabilities to effectively promote products through customer education, implant support and clinical consultation. Day-to-day field implant support and education for all hospital sites within British Columbia with a specific focus on the lower mainland/downtown greater Vancouver Area.Please note that this is NOT a Full-Time position; the hours will vary based on business needs.
Your responsibilities will include:
Required qualifications:
The anticipated hourly pay range for this position working at this location will be from [$80-$100/hour] . At BSC, it is not typical for an individual to be hired near the bottom or top of the pay range. BSC considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. Actual compensation may be otherwise adjusted if the position is filled outside of the intended geographic location.
Requisition ID: 581173
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you
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