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    Customer Service Representative - Saskatoon, Canada - Medicentres

    Medicentres
    Medicentres Saskatoon, Canada

    1 week ago

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    Full time
    Description
    Position Title: Client Services Representative
    Job Type: Full-Time, Temporary (Until October 2024)
    Department: Occupational Health
    Job Location: Saskatoon, Saskatchewan
    Reports to: Business Operations Manager
    Date Last Updated: April 2024

    JOB PURPOSE:
    • Based out of the centralized Call Centre in the Saskatoon Office, or as Reception Saskatoon or Regina clinics, the Client Services Representative reports to the Office Manager/Supervisor of their respective location.
    • The Client Services Representative is accountable to book the day-to-day services provided by Medicentres within the offices and across Canada. Further, the Client Services Representative will provide administrative support across all departments.
    PRINCIPAL RESPONSIBILITIES:
    • Providing administrative support throughout the clinic including incoming and outgoing mail management, cheque deposit preparation, bank drop off, and various delivery/pick up tasks as needed.
    • Working as a team, providing ongoing support to others within the department and within the clinic including training, teaching, and covering of other positions as able.
    • Assists with projects including document preparation, marketing items and promotional pieces.
    • Processing medicals documents during the e-filing procedure.
    • In-clinic filing for all medical paperwork kept at the Saskatoon office.
    • Answers incoming phone calls for the Call Centre, as well as responds to emails sent to
    • Books appointments and completes all accompanying documentation including processing payment for services rendered.
    • On rotation, answering the emergency after-hours phone, arranging appointments, and completing tasks as needed for those arrangements
    • Greeting and checking-in clients for appointments.
    • While working at the front area, ensuring the entire area looks presentable at all times.
    KNOWLEDGE, SKILLS AND EXPERIENCE:
    • Successful completion of a business administration or medical administration certificate is considered an asset.
    • Demonstration of a typing speed of at least 45 wpm.
    • Previous experience working in a Call Centre or other customer service-related employment is considered an asset.
    • Professional demeanor over the phone and in person
    • Demonstrates attention to accuracy, completeness and timeliness in tasks, approaching work in a disciplined and orderly fashion
    • Understands situations by breaking them down into smaller pieces, tracing implications and organizing elements in order to explain situations, resolve problems or identify solutions.
    • Demonstrates initiative without specific direction; completes tasks by removing barriers and locating necessary resources.
    • Ability to adapt and thrive in an atmosphere of changing priorities and circumstances.
    • Ability to work cooperatively within a team, and with individuals throughout the business, to achieve optimal results.
    • High level of focus on client service, setting priorities based on client needs and continuously seeking ways to meet and exceed client expectations.
    • Communicate effectively in a wide variety of situations; including face-to-face, over the phone and in writing.
    We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit

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