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    Adjoint Shopping Personnalisé/Assistant, Personal Shopping - Montréal, Canada - Holt Renfrew

    Holt Renfrew
    Holt Renfrew Montréal, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

    A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

    L'adjoint(e), Shopping personnalisé

    L'adjoint(e), Shopping personnalisé collabore avec le(la) conseiller(ère) en shopping personnalisé et lui fournit un soutien administratif.

    Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter:

  • Prend tous les rendez-vous et met à jour l'agenda du/de la conseiller(ère) en shopping personnalisé.
  • Passe en revue et gère toute la correspondance incluant la rédaction d'ébauches et d'invitations officielles aux clients.
  • Téléphone et envoie des courriels au nom du/de la conseiller(ère) en shopping personnalisé tout en offrant un service à la clientèle supérieur et en assurant le suivi de façon professionnelle et en temps opportun.
  • Tient à jour les renseignements des clients du/de la conseiller(ère) en shopping personnalisé, fait le suivi et interprète les données pour assurer l'exactitude.
  • Prépare et coordonne les documents tout le matériel et les marchandises pour les rendez-vous avec les clients et s'assure de respecter les normes
  • Coordonne les retouches, les transferts de produits, les marchandises appartenant aux clients, les mises de côté et les autres services tel que requis
  • Effectue les autres tâches qui lui sont assignées telles que des courses, au besoin, afin de maximiser l'efficacité de l'horaire/du travail du/de la conseiller(ère) en shopping personnalisé.
  • Retire et retourne les produits dans les rayons de vente en respectant toutes les normes de marchandisage des salons de shopping personnalisé et des rayons
  • S'assure que les salons sont conformes aux normes de préparation du magasin incluant la maintenance générale et l'entretien.
  • Réduit ou élimine les pertes par le biais d'une protection efficace des actifs
  • Participe aux séances d'informations sur les produits afin de devenir un(e) expert(e)
  • Observe toutes les politiques et exigences en matière de santé et sécurité

    • Le(la) candidat(e) idéale) possède :

  • Un diplôme d'études secondaires
  • De l'expérience antérieure en détail, de préférence
  • Des connaissances approfondies de la suite MS Word, Excel, Power Point, Outlook et d'Internet
  • Grande capacité à travailler sous pression
  • Bilingue anglais et français

    • L'évaluation du succès :

  • Contribution aux objectifs financiers
  • Objectifs individuels liés à la réalisation des objectifs du service
  • Rétroactions des clients internes et externes

    • Assistant, Personal Shopping

    The Assistant, Personal Shopping provides partnership and administrative support to the Personal Shopper.

    Specific responsibilities include (but are not limited to) the following:

  • Schedule all appointments and maintain calendar of Personal Shopper
  • Review and handle all correspondence including drafting of and producing official client invitations
  • Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner
  • Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy
  • Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained
  • Coordinate alterations, product transfers, COG's, Holds and other services as required
  • Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper's schedule/work
  • Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product
  • Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping
  • Reduce or eliminate loss through effective loss prevention
  • Attend PK session to become the expert
  • Comply with all Health & Safety policies and requirements

    • The ideal candidate:

  • High School diploma
  • Previous retail experience preferred
  • Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet
  • Work well under pressure
  • Fully bilingual in French and in English.

    • The measures of success:

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients
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