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    Sales Operations Specialist - Markham, ON, Canada - Lorex Technology

    Lorex Technology
    Lorex Technology Markham, ON, Canada

    3 weeks ago

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    Description

    Company Description Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers' lifestyles and sense of well-being.

    We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers.

    The Sales Operations Specialist is a key member of the sales and operations team, reporting to Senior Director of sales and operations.

    The Sales Operations Specialist will be responsible for supporting the entire sales team by managing SKU & inventory assortment, price & promotion, product launches (GTM) & EOL, fraud tool, chargebacks, MDF support for partners, vendors, and revenue & expense tracking.

    The primary focus is to facilitate, implement and execute the successful product launches and transition, manage inventory for the entire DtC business and monitor & manage chargebacks.

    The ideal candidate should be a diligent, organized, methodical and resourceful individual who is highly detail oriented in order to manage and report accurate data and meaningful insight to the team.

    Manage SKU(product) list with MSRP and promotion prices for web stores and marketplaces
    Optimize product listings, ensuring accurate and compelling content, images, and keywords to maximize visibility and conversion rates.
    Work with web operations team to manage activation and deactivation of models on the Lorex web stores based on inventory availability and the sale plan
    Collaborate with sales and operations team, business insight manager, marketplace sales team, product management, marketing and web operation team to ensure new products are launched on plan and schedule (GTM) and EOL models are discontinued and transitioned on the respective platforms
    Responsible for new material and BOM(bill of material) creation and management in SAP
    Track SKU-level inventory status and work with the demand planning analyst and product management team to plan out future inventory POs and consumption plans
    Manage inventory transfers between warehouses and to Amazon
    Manage the aging inventory list and develop a sales and consumption plan via different sales platforms
    Support Senior Director of sales and operations with promotion planning, inventory strategy, budget planning, sales planning with data and analysis
    Report and provide insight to support the decision-making and strategic planning of the sales team
    Manage DtC sales related expenses and track and report the status vs. Serve as key contact person and subject matter expert for the sales and operations team in inventory, sales tracking, fraud & chargeback related inquires
    MDF management for reseller partners and B2B customers
    Oversee fraud management process, monitor for any issues and discrepancies and report related KPIs to the management team
    Monitor and report non-fraud related chargeback results
    Lead, develop and discuss the chargeback reduction plan with the management and operations team
    Coordinate site-merchandising and marketing initiatives for each promotions and in general
    Project manage sales and operations related ad-hoc projects
    Stay informed about industry trends, competitive landscape, and emerging e-commerce technologies to suggest innovative strategies and tactics.
    Excellent management and control of workflows to produce deliverables within required timeframes and quality standards
    Solid understanding of consumer electronics industry and DtC/eCommerce business structure
    Demonstrated ability to juggle multiple projects and set priorities for a team of managers and individual contributors
    Superior Microsoft Excel, Word and PowerPoint skills
    Ability to use SAP, Amazon seller central, and Power BI

    Bachelor's degree in Finance, Statistics, Economics, Business, Information Technology or related field preferred
    Experience in data analysis, data management, and consumer electronics industry preferred
    Experience in supply chain and finance is an asset
    Minimum 5 years of experience in with Microsoft Office Suite software

    Lorex welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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