Systems Administrator - Toronto, Canada - IBI Group

IBI Group
IBI Group
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
Company Description


We are a global team of dedicated and experienced architects, engineers, planners, designers and technology professionals who share a common desire - to help our clients create liveable, sustainable, and advanced urban environments.


Arcadis has officially purchased IBI Group and with this transaction now complete, IBI will now be known as Arcadis IBI Group moving forward.

Please refer to our website for more information.


Job Description:

We are currently seeking a JR IT Administrator to join our Toronto team.

Working as a team, based in our Toronto Campus office, the primary role will be supporting 1000+ users across multiple offices in their daily tasks to ensure that a reliable and robust IT platform is available to all.

A high customer service focus is critical in the role and a strong technical skill set is a must. Position is full time in Toronto Campus office


Most of the Things You'll Work On:

  • Work as a member of a centralized IT support team
  • Utilize the IT ticketing system to communicate with endusers to provide prompt responses and timely resolutions
  • Responsible for users' hardware upgrade and maintenance, repairs, and installations
  • Provide basic support for various office productivity software used by the company
  • Perform upgrades, repairs, and preventive maintenance on servers, desktops, printers, and other equipment when required
  • Perform installations of enduser operating systems and refresh installations when required
  • Assist internal users experiencing operational, hardware, or network connectivity problems with their computer systems
  • Update knowledge and skills to keep up with rapid advancements in computer technology
  • Implement Global IT standards and procedures, correct variations when needed
  • Provide feedback to IT team on issues and practical advice
  • Provide configuration and training for new systems and procedures when directed

Qualifications:


You'll need to have:


  • A relevant college diploma or university degree and/or practical work experience gained in a professional IT environment is required
  • Must have 13 years of professional IT experience
  • CompTIA A+ is an advantage
  • MCP, MCSE certifications are desired but not mandatory
  • Network+ is an advantage
  • Working knowledge of Windows desktop/server operating systems (WIN 10 / 11 Pro)
  • Indepth understanding of MS Office 36
  • Working experience of network technologies and concepts, including LAN/WAN infrastructure and TCP / IP routing
  • Some experience in Cisco switches and firewalls is an asset
  • Excellent communication skills in order to effectively build relationships and communicate issues and resolutions to all levels of the organization
  • Willingness to multitask and be flexible to take on varied responsibilities
  • Good customer service experience and ability to demonstrate patience, tact, and respect
  • Able to work under pressure and meet tight deadlines
  • Analytical work ethic and attention to detail are key
  • Able to work both autonomously and as part of a team when the task requires
Additional Information

Located at 55 St. Clair Ave West, this office is steps away from St. Clair station and is easily accessible by bike, TTC and car. Occupying 7 floors, with over 700 employees, it is the largest office at Arcadis IBI Group. The floors are open concept and represent our collaborative approach to projects. You'll have direct access to management while benefitting from our enthusiastic and helpful organizational resources team.

As a global architecture, engineering and technology design firm, Arcadis IBI Group also has offices across the country, continent and world.

Currently, Arcadis IBI Group offers flexibility of remote work, in-office or hybrid.

We request applicants submit
RESUME AND PORTFOLIO highlighting relevant work experience; please limit PDF files to 10MB.

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