Manager, Hospitality Services - Edmonton, Canada - MacEwan University

MacEwan University

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

MANAGER, HOSPITALITY SERVICES (INTERNAL ONLY)

CAMPUS SERVICES
Competition No.

CATEGORY

SALARY

CLOSING DATE

Full-Time Continuing (35 hours per week)

OOS Pay Band 5:
$67,380 to $103,316 per annum
August 11, 2023About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
Our comprehensive undergraduate university offers 59 programs to more than 18,000 full

- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.
Opportunity

MacEwan University is seeking an individual for a full-time continuing opportunity as Manager, Hospitality Services with the Campus Services department.

Reporting to the Director, Residence and Hospitality Services, this position manages and provides direction and support for all aspects of daily hospitality operations, including USC and Roundhouse front desk services, Roundhouse daily operations, Hospitality Services contract management, and client relationships.

The Manager creates and supports a positive, solution-oriented and customer-focused work environment, ensuring consistent, high-quality service for each area.

The Manager is responsible for the financial viability of the operation by focusing on marketing and sales, generating revenue, and ensuring business growth.

Duties include but are not limited to:

Leading and managing staff in the Hospitality Services team, including assigning and monitoring workload, preparing schedules, responding to emerging issues, approving timesheets and time off requests.
Managing staffing resources within the team through effective recruitment, selection, training, coaching, leadership, supervision, professional development and evaluation of staff while also promoting and contributing to a positive team culture.
Mentoring and developing staff using a supportive approach, including performance management, quality of service and work output; ensuring staff are well trained, competent, and supported to be successful in their roles.
Reviewing, developing, and implementing processes, procedures, and systems for the operation, ensuring best practices are in place and consistently followed, identifying gaps/opportunities for improvement and making recommendations for change and implementation.
Analyzing data and preparing reports to inform operational business decisions and processes.
Establishing and managing all auditing and billing processes, ensuring accuracy of charges and accounts and making decisions based on established procedures.
Meeting or exceeding revenue targets while monitoring and reporting on revenue and managing expenses.
Monitoring outstanding balances and resolving payment, collection, or refund issues.

SKILLS

Proven leadership, including strategic planning and organizational skills.
Superior and welldemonstrated communication skills (verbal, written, and interpersonal).
Effective and efficient human and process management skills including supervision and performance management.
The ability to solve complex and sensitive problems and situations with a high degree of professionalism and customer focus.
Experience with planning and budgeting, and effectively managing and maximizing financial and human resources.
Selfmotivation and positive energy, with the ability to work in an intense, fastpaced environment with multiple priorities, under pressure and with many competing deadlines.
The ability to maintain confidentiality and deal with stressful and sensitive situations in a professional, customer oriented, and tactful manner.
Above average understanding of financial processes.
The ability to work collaboratively and effectively with various university departments to ensure consistency and follow through on our commitment to high quality customer service and experience, with a focus on students.

QUALIFICATIONS