Jobs
>
Oakville

    Quality Team Lead - Oakville, Ontario, Canada - Veolia Water Technologies & Solutions

    Veolia Water Technologies & Solutions
    Veolia Water Technologies & Solutions Oakville, Ontario, Canada

    Found in: beBee S2 CA - 3 weeks ago

    Default job background
    Full time
    Description

    We are looking for a dedicated individual to drive global quality operations in the Veolia Water Technologies & Solutions Customer Care (CSC) organization. As a Quality Operations Team Leader, you will lead the CSC Quality team in execution of the Quality Framework focused on compliance, continuous improvement, and fulfillment excellence. As an experienced professional with both a Quality and Customer Service background you will leverage subject matter expertise and influencing skills in the administration of our training and internal audit programs, issue resolution, and performance monitoring to drive a seamless fulfillment experience for our clients. The CSC Quality Operations Team Leader will collaborate with Regional Leaders, Process Owners, and internal partners to translate performance data into both short-term corrective actions and multi-generational improvement projects.

    Key activities within this first-line of leadership level role include: Oversight of the Excellence Academy to cultivate talent and foster a growth mindset through the CSC Competency Model program, training, and development of global employees. Drive cultural transformation with the Quality Framework through hands-on collaboration with regional teams & process owners in the deployment of strategic initiatives. Employ a flexible and collaborative approach to problem solving while performing and mentoring complex root cause analyses. Perform oversight and resource planning for financial audits while engaging with internal partners and external auditors. To be effective in this role, you will build and cultivate strong relationships & act collaboratively with global process leaders, customer service representatives (CSRs), regional leaders, and functional partners to drive a seamless client fulfillment experience.

    Job Summary

    • Lead/Mentor the team in Quality Framework execution (compliance, continuous improvement, and fulfillment excellence)
    • Serve as CSC Excellence Academy Administrator (Competency Model & Training Program)
    • Provide oversight & management review for internal process audit programs
    • Provide fulfillment & resource allocation for financial audits
    • Perform/mentor root cause analysis as part of Quality Incident(QI) program
    • Develop & monitor Key Performance Indicator (KPI) data to identify performance trends and high priority actions
    • Facilitate 1:1 meetings with direct report employees, host staff meetings, and Quality Management Reviews
    • Leverage system subject matter expertise in SAP, SFDC, ESKER, etc. to ensure training program & change management meet business needs
    • Develop project volunteer opportunities to build a Quality talent pipeline
    • Develop and maintain compliant process documentation
    • Create and deliver presentations as part of Quality Management Review, Document Management Council, or other business operations reviews
    • Utilize the Quality Flash Report tool to elevate CSC Quality Culture



      What we're looking for:

      • Bachelor's Degree (preference for Business or Supply Chain)
      • 3+ years of combined Quality/Continuous Improvement/Customer Service/ or Supply Chain experience (minimum of 2 years in a Quality/Continuous Improvement position)
      • Knowledge of ISO standards and auditing basics
      • Strong time management, prioritization, analytical thinking skills
      • Organizational skills proficiency to meet deadlines and achieve desired results
      • Demonstrated expertise with Root Cause Analysis Tools (i.e., 5 Why's, Fishbone, Apollo)
      • Ability to excel under pressure, multi-task and prioritize workload
      • Experience in relationship building & influencing peers/partners
      • Strong Presentation skills at various levels of the organization
      • Demonstrated Coaching/Mentoring/Teaching/Feedback skills
      • Strong documentation skills with the ability to break down complex processes into understandable chunks
      • Energetic, strong interpersonal, organizational and communication skills
      • Digital mindset: comfortable entering and retrieving data in a variety of software platforms and drive changes with every changing technology
      • Ability to work globally and influence employees at other locations
      • Ability to understand specific business objectives, priorities, and key processes
      • Leverages connections to build team morale and resolve issues
      • Flexibility to work adjusted or longer hours occasionally as needed
      • Some travel may be required (<10 %)
      • The selected candidate may be located in the VWTS Horizon, Oakville, Budapest, or Latin American offices, or be remote located.



        We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

  • Ryder System, Inc.

    Team Leader

    Found in: Talent CA C2 - 3 days ago

    Ryder System, Inc. Vaughan, Canada

    Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. · Summary · Under the responsibility of the Logistics Supervisor, the Warehouse Team Leader assists in ensuring customer requirements are performed effectively and efficiently. The incumbent provides guidan ...

  • HR à la carte

    Team Lead

    Found in: beBee S2 CA - 1 week ago

    HR à la carte Toronto, Canada Full time

    · Le français à suivre · Here's a bit about South Western Insurance Group: · South Western Insurance Group Ltd (SWG) is the largest wholly and privately owned Managing General Agent/ Wholesale Insurance Intermediary (in Canada) offering a broad range of insurance solutions for s ...

  • The Grounds Guys

    Copia - Team Lead de Landscaping

    Found in: Talent US C2 - 2 days ago

    The Grounds Guys Vaughan, Canada

    Aquí está el trato: somos increíbles cuidando a nuestros clientes y brindando un servicio excepcional de cuidado del césped y paisajismo residencial y comercial. Pero eso solo sucede porque tenemos personas increíbles como tú en nuestro equipo. Si está listo para dar el siguiente ...

  • Canadian Tire Corporation

    Team Lead, Customs Advisor

    Found in: Talent CA C2 - 1 day ago

    Canadian Tire Corporation Mississauga, Canada Temps plein

    What you'll do · The Team Lead Customs Advisor is responsible for ensuring compliance with customs regulations and procedures in international trade transactions. It plays a crucial role in safeguarding the interests of the organization by conducting audits, assessing risk level ...

  • Brambles

    Team Lead, Demand Planning

    Found in: Talent CA C2 - 2 days ago

    Brambles Mississauga, Canada Temps plein

    Description · Schedule: Monday through Friday Office Hours · Remote Type: Hybrid Remote - requires (1-2) in office days a week · Position Purpose · The purpose of this role is to manage all aspects of short-term planning for CHEP Supply Chain. It aims at balancing inbound/ out ...

  • Brambles

    Team Lead, Demand Planning

    Found in: Talent CA C2 - 2 days ago

    Brambles Mississauga, Canada Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, ...

  • Geotab

    Team Lead, ML Ops

    Found in: Talent CA C2 - 2 days ago

    Geotab Oakville, Canada Permanent - Full time

    Who we are:Geotab is a global leader in IoT and connected transportation and certified "Great Place to WorkTM." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communiti ...

  • Oracle RMS

    Personal Lines Team Lead

    Found in: Zoho Direct Apply - 2 days ago

    Oracle RMS Concord, Canada

    Want to be part of one of the Top 10 Insurance Brokerages in Canada? Looking for a role that will help you grow and advance your career? At Oracle RMS, we are a fun, energetic and fast-paced insurance brokerage growing with a need to fill new roles within the Oracle RMS family. O ...

  • Knewin

    Team Lead

    Found in: Jooble CA O C2 - 3 days ago

    Knewin Mississauga, ON, Canada

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we ...

  • Hirebox

    Team Lead

    Found in: Jooble CA O C2 - 3 days ago

    Hirebox Mississauga, ON, Canada

    An industry-leading provider of third-party logistics is seeking a Team-Lead for their team in Mississauga, ON. The ideal candidate will possess experience with shipping/receiving, order picking and must be able to operate a counterbalance forklift and experience in Team-Lead pos ...

  • AtkinsRéalis

    Team Lead

    Found in: Jooble CA O C2 - 3 days ago

    AtkinsRéalis Mississauga, ON, Canada

    Bid Lead, Major Projects · AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward of Ca ...

  • Staples, Inc.

    Team Lead

    Found in: Jooble CA O C2 - 3 days ago

    Staples, Inc. Burlington, ON, Canada Full time

    Job Description - Print Department Lead · As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At solutionshop , we partner with customers to help them find the right solutions to be suc ...

  • Thisisvillagechurch

    Team Lead

    Found in: Jooble CA O C2 - 13 hours ago

    Thisisvillagechurch Mississauga, ON, Canada Part time

    Technical Expertise: The ability to demonstrate a depth of knowledge and skill as it relates to a technical process or specialty. Acts as an expert in the specific field. · ● Flexible Thinking: Able to thrive in a fast-paced environment and effectively adapt to a variety of situ ...

  • Sobeys

    Team Lead

    Found in: Talent CA C2 - 1 week ago

    Sobeys Mississauga, Canada

    Requisition ID: 181653 · Career Group: Corporate Office Careers · Job Category: Operations Execution Support - Ontario · Travel Requirements: 50%+ · Job Type: Full-Time · Country: Canada (CA) · Province: Ontario · City: Mississauga · Location: Tahoe Office · Postal Code: L4 ...

  • Frank And Oak

    Team Lead

    Found in: Talent CA C2 - 3 weeks ago

    Frank And Oak Mississauga, Canada Full time

    Salary: · Designed in Canada. Made for good living. · We're dedicated to providing our customers with purposeful designed products, made sustainably while upholding strong social values of equality and inclusion. · JOB SUMMARY – TEAM LEAD · Reporting to the Store Manager, you wi ...

  • Sobeys

    Team Lead

    Found in: Talent CA C2 - 2 days ago

    Sobeys Mississauga, Canada

    Requisition ID: 181652 · Career Group: Corporate Office Careers · Job Category: Operations Execution Support - Ontario · Travel Requirements: 50%+ · Job Type: Full-Time · Country: Canada (CA) · Province: Ontario · City: Mississauga · Location: Tahoe Office · Postal Code: L4 ...

  • Corporate Office Careers

    Team Lead

    Found in: Talent CA C2 - 1 day ago

    Corporate Office Careers Mississauga, Canada Full time

    Postal Code: · L4W 0C7 Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, fami ...

  • Southwire Company LLC

    Lead, Team

    Found in: Talent CA C2 - 14 hours ago

    Southwire Company LLC Mississauga, Canada

    Are you ready to join the People Behind the PowerTM of our Canadian organization, which has been a Great Place to Work (GPTW) CertifiedTM company two years in a row? If so, we invite you to apply for this exciting job opportunity. · If you are looking to grow your career by digg ...

  • BlueCrest

    Team Lead

    Found in: Adzuna CA C2 - 2 days ago

    BlueCrest Toronto, Canada

    BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, sorters and parcel solutions—and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and ma ...

  • BlueCrest

    Team Lead

    Found in: Adzuna CA C2 - 2 days ago

    BlueCrest Toronto, Canada

    POSITION SUMMARY · The purpose of the team leader position is to assist in ensuring the flow of communication of all onsite/field processes. The position requires a positive attitude and commitment to excellence. Also requires good time management and strong communication lines w ...