Front Office Supervisor - Leduc, Canada - Stars Inn and Suites

Stars Inn and Suites
Stars Inn and Suites
Verified Company
Leduc, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Front Office Supervisor

Job description
Office Supervisors work to keep an office/front desk organized by supporting the needs of the entire office/deskstaff.

This typically means that they have to be a working supervisor, plan and execute a wide range of duties related to the daily running of an office/front desk and also may have to take part in the staff hiring process, internal company events, and day-to-day office/front desk life.

By doing this, they can create a fun and efficient workplace for employees.

Office Supervisors should be expected to:

  • Place weekly/monthly order supplies
  • Maintain efficiency within the office/front desk by establishing the best policies, standards, and procedures for their company or department
  • Train and successfully onboard new hires
  • Ensure your front office team delivers a great service, professional attention and personal recognition
  • Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
  • Conduct routine inspections of the front office, public areas, guest rooms and take immediate actions to correct any deficiencies
  • Must be punctual, must commit to scheduled shifts, must be dressed in business attire at all times.
  • Must be able to lift heavy items up to 40lbs, must be able to stand and work at front desk at times for long periods.
  • Experience with a brand hotel is preferable.
  • Experience with several hotel PMS systems is preferable.
  • Must be flexible to step in when needed, be able to work weekends, holidays and shift hours.
  • Must be able to learn all shift hours.

Requirement

  • Experience in a hotel supervising environment, mee the above criteria and flexible. Hotel certification, ability to speak a different language other than English is preferable. Must be able to work shift hours, weekends, holidays. This is a working position and requires commitment and accountability.

Job Types:
Full-time, Part-time

Part-time hours: 32 per week


Salary:
$16.00-$20.00 per hour


Benefits:


  • Dental care
  • Extended health care
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Leduc, AB: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
One location
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