Senior Director, Product Design - Vancouver, Canada - Charitable Impact

Description

About Charitable Impact

Charitable Impact is here to help each and every generous Canadian create the meaningful change they seek in the world. Through the unique combination of our online giving tools, consultation services, and Donor Advised Fund - we equip donors (at any budget level) to manage all of their giving from one convenient place, engage their communities to amplify their impact, and donate in a variety of ways from cash to publicly traded stocks.

We take care of each other

Our team members enjoy competitive salaries, purposeful perks, and a culture that gives back and has fun doing it. We support each other, learn from one another, and grow together. We're on an adventure to make giving an intentional and joyful part of daily life So, come and join us, and let's build a brighter future together.

What you'll do

At Charitable Impact, user experience is paramount to advancing our unique vision of transforming giving into a meaningful, intentional, and thoughtful practice for all Canadians. And we are at an exciting point in the development of our digital experiences: we are building and shipping feature sets that enhance and empower our donors' ability to create and participate in social giving experiences. As we build community-based experiences for our platform users, we are also excited to elevate the operations of the Product Design Team by introducing different work streams as we expand our efforts.

Reporting to the VP of Experience Strategy, this role is pivotal in positioning our team for success as we roll out new features that emphasize social aspects of charitable giving.

As such, this role is ideal for an exceptional design strategist with a proven track record in team building and managing cross-functional processes. We are looking for an empathetic leader to join our team and help us take our efforts to the next level.

We are a hybrid office, with team members working from home and in our Vancouver office. This is a hybrid role and requires in-office attendance once a week.

Your responsibilities

Leadership

• Inspire and mentor a team of talented Content Strategists, UX/UI Designers and User Researchers, creating a collaborative and inclusive culture where creativity flourishes
• Develop a culture of creativity, innovation, and continuous improvement within the Product Design Team
• Champion diversity and inclusion initiatives, ensuring that our design team reflects the diverse perspectives of our user base
• Lead by example, demonstrating a relentless commitment to excellence in design and a deep understanding of our users' needs and behaviours
• Cultivate a strong sense of ownership and accountability within the design team, empowering individuals to take initiative and drive projects forward
• Foster strong cross-functional partnerships with Product Management, Engineering, and other stakeholders to align design efforts with company goals and objectives
• Represent design thinking across all levels of organization
• Advocate for our users, their needs and desires across the organization
• Continue to support our environment of care and compassion for one-another, and nurture our culture that values considerate and empathetic collaboration

Strategy

• Develop and execute a comprehensive product design strategy that aligns with our company's overarching vision and objectives
• Create and maintain a design system that ensures consistency and scalability across all product lines
• Drive innovation in product design thinking, continuously developing solutions which deliver value to our users and differentiate us in the market
• Leverage user research, data analytics, and market insights to inform design decisions and prioritize initiatives that deliver maximum value to our users
• Collaborate closely with Product Management and Engineering to define product roadmaps, ensuring that design initiatives are tightly aligned with company priorities and business goals
• Help develop and implement different work streams or verticals across various product lines and initiatives
• Develop and maintain relationships with external design agencies and contractors to augment internal design capabilities as needed
• Stay informed of industry trends and emerging technologies, incorporating relevant advancements into our design processes to maintain our competitive edge

Process Management

• Implement and optimize design processes and workflows to maximize efficiency and ensure timely delivery of high-quality design solutions
• Work closely with partners in Engineering, Product Management and Brand team to continuously improve our collective processes and interdepartmental workflows
• Establish clear Product Design metrics and KPIs to measure the effectiveness of our design initiatives and drive continuous improvement in collaboration with key stakeholders
• Establish design processes and methodologies that enable efficient and effective design iteration
• Collaborate with Product Management and Engineering leaders to effectively co-own and co-manage key projects and initiatives
• Establish and oversee annual and quarterly planning processes to create maximum clarity and alignment across the team
• Oversee project planning and resource allocation within the design team, balancing competing priorities and ensuring that deadlines are met
• Foster a culture of experimentation and iteration, encouraging the team to test and iterate on design solutions to achieve optimal outcomes
• Communicate effectively with stakeholders at all levels of the organization, providing regular updates on design initiatives and soliciting feedback to drive alignment and buy-in

What we're looking for

• Bachelor's or Master's degree in Design, related field or equivalent industry experience
• 5+ years of experience in a directorship role is mandatory
• Expert knowledge of content strategy, research and interdisciplinary workflows as an integrated part of product design teams is a must
• Case studies or portfolio examples of recent work demonstrating fluency in team management, process design and strategic thinking
• Experience working with distributed teams and across different time zones
• Expert knowledge of various project management, planning and strategic frameworks
• Excellent leadership skills with a demonstrated ability to motivate and inspire a team of design thinkers
• Proven track record of delivering successful design solutions that effectively meet business objectives and user needs together
• Strong collaboration and communication skills with the ability to work effectively with cross-functional teams and serve as an effective partner to Product Management and Engineering teams
• Extensive knowledge of design, content and research toolkits (Figma, Airtable, UserTesting, EnjoyHQ, etc.)
• Ability to create and iterate on interdepartmental processes
• Strong project management skills and extensive experience with cross-functional backlog governance and management
• An empathetic, thoughtful and curious disposition with a genuine care for those around them

Compensation

The expected starting salary range for this role is $147,000 - $184,000/year.

Total rewards

• Extended health care benefits. Vision, dental and paramedical.
• Annual health spending account. To spend on what's important to you.
• Professional development. We believe in supporting our team members achieve their professional goals.
• RRSP matching. To encourage you to save for your future.
• Monthly donation matching. To encourage you to give.
• Rest and relaxation. Minimum four weeks paid annual vacation.
• Flexibility. Flexible work schedules and remote work options.

Our people make us great

We love working with creative and open-minded people who bring imagination and courage to work, who treat others with respect and kindness, and who act on their generosity each day. We're committed to building an equitable, inclusive, and collaborative workplace that welcomes and encourages members of traditionally underrepresented groups to join our team. We provide equal opportunity and consideration to all qualified applicants. If accommodations are needed during the hiring process, please let us know.