Registration & Membership Manager - Vancouver, Canada - FTE Canucks Autism Network Society

FTE Canucks Autism Network Society

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Type:
Full-Time

Position Location:
Hybrid Work From Home/Office Opportunity

Position Available:
Immediate

About Canucks Autism Network

Canucks Autism Network (CAN) is a charitable organization dedicated to providing programs for individuals on the autism spectrum and their families, while promoting acceptance and inclusion through community engagement and training initiatives across BC.

Our vision is for every individual on the autism spectrum to be understood, accepted, and supported in all community spaces.

We engage a workforce of over 200 volunteers and 450 frontline staff to deliver programs for children, youth, and adults on the spectrum in communities across British Columbia.

CAN currently supports 7,675 members on the autism spectrum.

The Opportunity

The role of the Registration and Membership Manager is to develop and manage the membership and registration activities related to the many programs and services offered by Canucks Autism Network "CAN".

This position provides leadership and direction to the registration and membership team, ensuring CAN members are provided with excellent customer service.

The Registration and Membership Manager provides leadership, in collaboration with other departments, to ensure that CAN meets the goals outlined in the strategic plan.

Key Responsibilities

Membership Recruitment & Retention

Create and implement strategic initiatives that develop, strengthen, and maintain CAN membership network.
Establish short and longterm membership benchmarks.
Understand the different needs of members in children/family vs. youth/adult programs, and lead the development of promotion networks, intake strategy, navigation services and transition support, as outlined in CAN's strategic plan
Find creative ways of increasing contact, member satisfaction, and member retention such as implementing a membership benefit program, membership surveys and focus groups etc.
Work closely with the Marketing and Community Events teams and CAN's Regional Coordinators to ensure effective promotion of CAN programs and membership delivered across all regions.
Actively learn from member feedback, comments, and suggestions, including complaints, to review and improve existing registration processes.
Develop and recommend CAN membership policies and procedures.

Registration System & Process

Coordinate with Programming & Events Teams to establish a detailed annual program registration timeline, confirming program and events offerings and define regular registration periods.
Manage enrollment procedures based on current policy ensuring CAN, striving to fill spaces, accommodate as many individuals as possible, and minimizing waitlist.
Work with internal departments to stay on top of changes in program and events details, updating the registration system and members as required.
Manage and maintain registration system software, working closely with software providers and CAN staff to implement ongoing updates and upgrades required to meet business needs.
Provide reports to internal departments on Program and Event registration statistics
Process and reconcile program and membership fees, providing monthly reports to accounting

Staff Management

Manage the Registration Coordinators, providing support and guidance and conducting regular performance appraisals.
From time to time manage and train parttime or casual administrative staff as required to be able to meet the needs membership and administrative needs of CAN.
Provide training and updates as needed to ensure registration and membership processes are clearly understood internally across departments.

Job Requirements & Qualifications

Postsecondary education in Business Administration, Communication, Project Management or a related field
Minimum 4 years' experience in a professional office environment working in customer service/relations or administrative services role
Nonprofit experience, or experience working in the social service sector an asset but not necessary
Excellent management and leadership skills
Ability to work well in a collaborative environment
Advanced skills in MS Office Suite particularly in Excel
Excellent organizational, analytical, time management and planning skills
Good financial skills/knowledge
Excellent eye for detail and accuracy along with reasonable data entry skills
Strong verbal and written communication skills
Thrives in a fastpaced environment with a high volume of work in a changing environment
Ability to prioritize and meet deadlines
Strong judgment and problemsolving ability
Must be able to present ideas and recommendations in a clear and concise manner
Ability to identify process improvements and suggest innovative improvements
Must be able to deal with conflict and differences between customers and colleagues
Experience working with individuals on the spectrum or some knowledge of