Intermediate Auto Claims Advisor/Adjuster - Markham, ON, Canada - Aviva plc

Aviva plc Markham, ON, Canada

2 weeks ago

Description

Intermediate Auto Claims Advisor/Adjuster (Hybrid) page is loaded Intermediate Auto Claims Advisor/Adjuster (Hybrid)
Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
We have incredible opportunities at Canada's leading property and casualty insurance group, Aviva Canada.

Our Auto Claims team is on the hunt for Intermediate Auto Claims Advisors – empathic, motivated and customer focused individuals.

If you enjoy working in a fast-paced environment, have the passion to help people and the desire to grow professionally, we would love to hear from you

As an Intermediate Auto Claims Advisor, you will be our customer's first point of contact when they need us most.

Providing exceptional customer service, you will be guiding them through the claims process, conducting investigations and making the decision on the best course of action.

To meet our customer's needs, you must be available to work on a rotating shift schedule during the hours of 8am to 6pm on Monday through Friday.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Guide customers through the claims process by investigating their auto collision claim and looking after their needs

Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes.

Work autonomously in a digital environment
Actively participate in ongoing training to keep up to date with best practices in claims handling
Contribute to special projects and provide feedback to support Aviva's ongoing initiatives to provide the outstanding customer experience
1- 2 years Auto Claims Adjusting experience is an asset
~1-2 years' experience in a Call Center Environment is an asset
~ Ability to work in a digital environment and undertaking online tasks
~ Compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.
Outstanding Career Development through our tailored career progression plan within the Auto Claims department
Paid professional development education (Controlled Insurance Program designation)
Corporate wellness programs to support our employees' physical and mental health
Regular social and team building events

We're also the best in the market at providing our customers with an online service so we want people who are passionate about digital customer experiences.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities.

If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.

We help our 18 million customers to save for the future and manage the risks of everyday life.

To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we're passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.

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