General Manager - Mont-Tremblant, Canada - BELFOR CANADA INC.

BELFOR CANADA INC.

Verified Company

Mont-Tremblant, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview

Reporting to the Regional Vice President, the General Manager is responsible for managing the overall performance of a location to include, revenue, profitability, performance, expenditures and staffing through delegation of tasks and duties.

They will lead, direct,
- manage and oversee each department ensuring efficiency, financial stability and compliance with all customer protocol agreements. The General Manager may carry a file load to remain in-tune with industry standards and will play a pivotal role in client relationship, and business growth.

Job Duties

Responsible for department's operational systems, processes and policies in support of the organization's visions
Manages and increases the effectiveness and efficiency of the supporting departments (Human Resources, Marketing, Sales and Finance), through the coordination and communication between the business functions
Responsible for shortterm and longterm planning, drive initiatives throughout the management team and in the organization that contribute to longterm operational excellence
Ensure efficient collaboration and coordination between departments through communication with managers for successful job completion
Review and approve oncall schedule
May be required to participate in the oncall rotation as the oncall manager; which will include coordinating afterhours emergency services
Ensure all protocols are followed as it relates to insurance, legislation or division specific
Liaison with Health and Safety to ensure compliance
Review equipment and vehicle allocations and make recommendations on replacement,growth or downsizing for upcoming year
Conduct weekly operational meetings with direct reports to review previous month's leads, sales, insurance company scoring results, customer survey and satisfaction sheets and to keep employees up to date with corporate and industry changes
Provide excellent customer service
Work under time constraints to meet specific timelines
Ensure attention to detail and keen sense of safeguarding of other people's property and information
Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
Comply with all
Belfor policies and procedures, as well as legislative requirements
Proactively communicate job site conditions and concerns that may affect or are affecting completion of the job to key stakeholders.
Attend all
Belfor sponsored training courses

FINANCIAL

Responsible for the financial management, planning, systems and controls of the branch
Continuously conduct financial reviews to remain current on the state of the business
Audit and manage branch overhead
Prepare, review and adjust financial budget for staffing requirements
Review and approve all overhead and project based invoices for payment
Prepare, review and forecast financial budgets for upcoming year
Track and review monthly and year to date invoicing and accounts receivable to ensure Project Manager and Branch goals are being achieved
Support collection efforts by collaborating with legal and /or collection agencies on overdue accounts
Review and approve bad debt files for write off

PROJECT BASED

Oversee all projects in collaboration with Project Managers and Project Manager Assistants for compliance and profitability
Oversee and direct Project Manager claim assignments for residential, commercial or industrial projects, ensuring accountability and business excellence
Attend job sites to create scope of work and estimate in collaboration with key stakeholders on jobs they may handle or to support Project Managers on large jobs
Secure (work) authorizations and deposits to commence project in accordance with office policies and protocols
Coordinate and schedule approved repairs and deficiencies with departments, subcontractors and customers
Conduct regular meetings with Project Management and Project Manager Assistant teams to review contract and budget on all jobs to ensure profitability
Ensure a certificate of completion is obtained on all projects
Submit interim end of project invoicing and certificate of completion to all relevant parties

HUMAN RESOURCES

Support daily human resources activities and responsibilities
Review and approve staffing requirements, including vacation requests
Support ongoing HR initiatives and ensure proper communication to all staff throughout the branch
Support training initiatives, both personal and professional, as well as mandatory training as identified by the Human Resources Department
Supervise, coach and mentor all employees
Prepare and conduct performance evaluations
Oversee and participate in Performance Management, ensuring proper accountability and documentation
Request compensation increases
Participate