- Serve as the primary contact for development and management of the full Onboarding program to support new customers at various levels. Your vision will result in high rates of product adoption, low customer churn and operationalized program efficiency.
- Develop and maintain comprehensive project plans for enterprise customer onboarding cycles, juggling key milestones, project timelines and risk assessments.
- Collaborate cross-functionally with the pre and post sales teams, serving as the Voice of the Customer for Onboarding.
- Define, develop and own the creation of the customer onboarding portal, automated for SMB & MM tracks, monitoring deployments closely at scale.
- Assess client onboarding experiences, feedback, and data to identify areas to enhance the Onboarding Program. Report on metrics and return on investment to make recommendations and adjustments to ensure highest quality program delivery.
- Guide the growth and development of the Onboarding function- people, processes and technologies.
- Experience in working with complex, multi-divisional, multi-geographical customers.
- Exceeds in high quality delivery and project management execution.
- Passion for customer success and for being a part of a fast-growing SaaS company.
- Strong leadership skills. Experience working with cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services).
- BA/BS degree in a relevant major.
- 5+ years of experience in Onboarding or Customer Success.
- Modern Media experience and knowledge of media operations processes and teams.
- Strong ability to inspire, influence and mobilize
- Highly skilled communicator- advanced in presenting to all levels of an organization effectively
- Hyper-curious
- Self-starter
- A passion for being at the top of your game
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Manager Onboarding
2 weeks ago
Scotiabank Toronto, CanadaRequisition ID: 177022 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Purpose** · The Manager, Contact Centre OnBoarding is responsible for leading a team of new hires, who handle live customer service calls within a t ...
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Onboarding Manager
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Neilson Financial Services Toronto, Canada**Job Role**: · **Onboarding Manager** · **Here at Neilson Financial Services, we want to be number one in everything we do and that all starts with our exceptional onboarding program** · We are looking for a passionate learning & development expert to support and develop our amb ...
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Onboarding Manager
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Luxury Presence Toronto, CanadaWe're looking for an Onboarding Manager to join our growing Client Success team. Do you love high end, luxury real estate? Do you find fulfillment in helping others? Are you hyper-organized, and project oriented? Are you eager to hit the ground running? If so, we'd love to speak ...
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Onboarding Manager
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Neilson Financial Services Toronto, Canada**Job Role**: · **Onboarding Manager (Cubs)** · **Here at Neilson Financial Services, we want to be number one in everything we do and that all starts with our exceptional onboarding program** · We are looking for a passionate learning & development expert to support and develop ...
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Onboarding Manager
1 week ago
The Value Builder System Toronto, Canada**At** **The Value Builder System, our goal is to change the world for the better.** Today, small business owners work their entire lives only to earn pennies on the dollar when they sell their business. Our mission is to make a positive difference for one million small business ...
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Installation Manager Onboard
1 week ago
ALSTOM Toronto, CanadaReq ID:376241 · Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated syste ...
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Manager, Customer Onboarding
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Loopio Toronto, CanadaLoopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their c ...
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Customer Onboarding Manager
1 week ago
RamSoft Toronto, Canada**About us** · **What are we looking for?** · The Customer Onboarding Manager will set up customers for immediate success by facilitating the implementation process for new accounts, add-on features and Integrations with 3rd party systems. As a Customer Onboarding Manager, you wi ...
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Installation Manager Onboard
1 week ago
ALSTOM Toronto, CanadaReq ID:376164 · Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated syste ...
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Customer Onboarding Manager
1 week ago
Gorgias Toronto, CanadaEverything we do is for our customers, and we're currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fa ...
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Customer Onboarding Manager
2 weeks ago
American Express Global Business Travel Ontario, CanadaAmex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. · Read ...
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Onboarding Project Manager
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Buyapowa Toronto, Canada**Dear new Onboarding Project Manager,** · It's funny to think you're reading this, even though we haven't actually met yet. But, given that you're the new PM who's going to take our amazing team to the next level, we just wanted to say hi. Devin, our VP of Operations is especial ...
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Customer Onboarding Manager
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KEV Group Toronto, Canada**About KEV** · KEV Group is an enterprise SaaS company providing online payment and accounting software to simplify student activity fund management in schools. KEV's easy · - to-use web-based software automates the collection, disbursement, and management of student funds, ther ...
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Green Shield Toronto, Canada**WHO WE ARE** · When it comes to health, we're always looking for ways to push for better. It's why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick da ...
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Customer Onboarding Manager
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American Express Global Business Travel Ontario, CanadaAmex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. · Read ...
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Customer Success Onboarding Manager
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EcoVadis Toronto, CanadaCompany Description · **Work smart, have fun and make an impact** · **EcoVadis is the leading provider of business sustainability ratings**. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards t ...
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Cash Management Onboarding Officer
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Royal Bank of Canada Toronto, Canada**Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...
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Onboarding & Customer Success Manager
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Scoop Robotix Toronto, Canada**Qualifications & Skills**: · - A Bachelor's degree or equivalent in computer science, or engineering. · - Technically savvy, comfortable with a variety of business SaaS tools with a strong appetite for continuous learning. · - 2-5 years experience in direct hands-on B2B softwar ...
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Sales Training and Onboarding Manager
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Neilson Financial Services Toronto, CanadaHere at Neilson Financial Services, we want to be number one in everything we do and that all starts with our exceptional onboarding program · **Who We Are**: · Neilson Financial Services is a global provider of Life Insurance, specializing in product development and customer exp ...
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Customer Success Manager, Onboarding
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Collage Toronto, CanadaCollage is building the new way for Canadian businesses to manage HR, payroll and benefits.: · Our mission at Collage is to empower Canadians to do their best work. We achieve this by reimagining the way businesses manage HR, payroll, and benefits. Our revolutionary platform auto ...
Onboarding Manager - Old Toronto, Canada - Viafoura
5 days ago
Description
About Us:Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people. The Role: Perfect for you if you're looking to take leadership in ambiguity and guiding a full process overhaul in the most critical node in the customer journey The Onboarding Manager is responsible for leading, planning and successfully delivering the integration of the Viafoura software. The primary responsibilities include white glove service project delivery for our enterprise customers (including some of the world's largest publishers), redesigning the SMB & MM tracks with a focus on quality, effectiveness and timeliness, and leading change management initiatives. This is a highly visible and cross-collaborative role within the customer journey and demands a lot of milestone juggling at once. This will be perfect for you if you enjoy working with all functions and levels within an organization both internally and externally, have an obsession with high quality delivery and have a passion for process automation and optimization. This role is dynamic in nature (both tactical and strategic) and ideal for a leader wanting to work in high-performing environments, working in consultative customer success with exciting and difficult challenges, and taking ownership of transformational projects Reports to: Director, Customer ExperienceLocation: Toronto preferred - Remote SupportedKey responsibilities:#J-18808-Ljbffr
