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Kelowna

    Senior Employment Consultant - Kelowna, Canada - WCG International

    WCG International
    WCG International Kelowna, Canada

    2 weeks ago

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    Full time
    Description

    Job Details

    Description

    Who we're looking for

    Senior Employment Consultant

    Program: WorkBC

    Status: Permanent Full-Time ( hours/week)

    Location: Kelowna, BC

    The Senior Employment Consultant assists Clients to find and maintain employment. This role ensures successful outcomes for the Client while ensuring all contract deliverables are achieved. While this role is responsible for their case load, all Service Team members will provide support, creating a team around the individual. Case Management is a collaborative process between the Employment Consultant and a Client. This role will work with the Client and provide ongoing support to the Client as they progress to achieve goals and objectives in the Client's Action Plan. The process of Case Management involves developing a positive relationship with the Client, encouraging, motivating, and supporting the Client to achieve sustainable employment, and increase independence and self-sufficiency as appropriate for each Client. Key factors in Case Management include helping Clients build confidence, become self-motivated and recognize and build their skills, strengths, and abilities.

    The Senior Employment Consultant provides 1:1 and group staff training to support the continued learning and development of staff within the Kelowna Centre and Central Okanagan Catchment. This role will support the Kelowna Centre Manager with completing case audits and data quality reviews while reviewing weekly communications, processes, referrals, and policy updates to ensure compliance with ministry policies.

    What you'll do

  • Conduct a Client Needs Assessment with eligible Clients as the first step in their individualized action plan
  • Collaborate with the client to develop, update and revise action plans, in line with policy
  • Overall responsibility for the management of assigned client case files in the primary information system (ICM), including documentation in client eligibility determination, and recording client progress and results
  • Support and monitor the progress of each client by reviewing the client's progress and comparing it against the client's Action Plan, verify client engagement, ensure documentation requirements are being completed, and perform general oversight activities
  • Collaborate with other organizations as necessary to coordinate a client's Action Plan services and financial support
  • Refer client to internal and external community resources specified in their Action Plans and follow up on referrals as appropriate

    • What you bring

    Essential Requirements:

  • Demonstrated experience in coaching Clients and staff; working with individuals with complex barriers and inclusion groups; working with individuals and building partnerships with employers, community agencies, and other stakeholders
  • Successful track record helping Clients to overcome barriers to meet identified goals and targets.
  • Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues relating to unemployment
  • Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
  • Degree or diploma in a relevant field career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management) preferred, or equivalent experience
  • Strong digital literacy skills
  • Ability to work Monday to Friday (in centre position)
  • Flexibility and the ability to work in different locations in the Central Okanagan catchment to support operational needs

    • Preferred Criteria:

  • CCDP preferred
  • Bilingual - proficiency in French and English
  • Experience in the Employment Services Sector
  • Experience with Ministry and other online tools such as ICM and online employment services
  • A valid driver's license and a reliable vehicle

    • What we offer

  • Competitive salary ($,)
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
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