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    Team lead, Mobile team - Toronto, Canada - Solotech

    Solotech
    Solotech Toronto, Canada

    1 week ago

    Default job background
    Full time
    Description


    Agencies: kindly refer to our website on how to proceed.

    Why Solotech?

    To take your career to the next level As a global leader in live productions, systems integration and virtual technology , our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide.

    Under the supervision of the operations service supervisor, the incumbent is responsible for identifying and investigating requests/problems on customers' audiovisual equipment, mostly on the road, but also in the workshop and on the phone.

    Your day will look like this:

  • Listening and understanding the needs of its employees and customers
  • Ensure smooth operation of technicians' schedules, including days off and vacations
  • Presenting solutions to technicians and employees
  • Verify the work done in the ticketing tool and ensure that it is done correctly
  • If necessary, update the customer's documentation and Solotech's internal documentation
  • Ensure appropriate follow-up after a service call that requires a return visit to the client
  • Develop excellent business relationships with customers:
  • Act as a strategic advisor to customers
  • Ensure customer satisfaction by being proactive to their needs
  • Collaborate with the various stakeholders to ensure the best possible customer service
  • Ensure that all technicians have what they need to do the job properly (Tools,Trucks, Plans, Knowledge, Parts, etc.)
  • Take care of the orders, repairs and maintenance of the trucks
  • Prepare the necessary material for future service calls
  • Take care of the reservation of necessary equipment (Skyjack, Nacelle, etc..)
  • Maintain the technicians' space in order.

    • Your profile

  • Experience as a technician and in managing employees
  • 3 to 5 years experience in a similar position
  • Have a driver's license in order to be able to travel to different clients; (Vehicle provided for travel needs)
  • Have a great sense of responsibility and organization
  • Knowledge of sound, video projection and lighting equipment at the consumer and commercial level
  • Basic knowledge of home automation (Crestron, AMX), video conferencing (Polycom, Tandberg, Zoom, Teams), lighting (DMX Protocol, LightJockey, ETC, Strand), digital audio processing (SymNet, Soundweb, Biamp, QSC)
  • Knowledge of networking
  • Possession of an ASP construction card (an asset)
  • Relational skills and ability to communicate directly with the client
  • Excellent customer service
  • Team oriented and collaborative
  • Good management of priorities and respect for deadlines and tight deadlines
  • Strong ability to work under pressure and adapt to change.

    • Our offer to you:

  • Competitive compensation and group insurance plan
  • Corporate savings plan with employer contribution
  • Opportunities for training and career advancement
  • Reimbursement of professional and development fees
  • Employee assistance program to ensure personal health and well-being.
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