Sales Support Agent - Vaughan
10 hours ago
Job description
ABTECH is looking for a key team player to join us in a brand‑new role
The Sales Support Agent (SSA) plays an essential part in supporting our Sales team—managing customer requests, coordinating order follow‑ups, maintaining accurate data in our systems, and providing crucial operational support.
In this pivotal role, you will help elevate the customer experience, boost team productivity, and enhance the overall efficiency of the branch.
Your ability to build strong relationships will be central to ensuring customer satisfaction and loyalty.You deliver exceptional customer service?
You are organized, detail‑oriented, and committed to doing things right?
You enjoy multitasking, coordinating, and making a meaningful impact?
This job is for you
YOUR DAILY TASKS
Answer phone calls directed to the Sales team
Ensure follow‑ups related to requests originating from the Sales team
Create opportunities and perform the necessary follow‑ups when a request originates from a Sales team member and/or for product lines not covered by the CSA
Prepare quotes for requests from the Sales team and/or for product categories not covered by the CSA
Check availability and assist with the coordination of demo equipment for the Sales team
Create Rental (SR) quotes for demo equipment for the Sales team
Support Sales team members during travel, emergencies, or customer visits
Contact customers regarding pending orders placed by them or by their Sales team
Create new customer contacts/companies and provide account‑opening documents to customers (upon request from the Sales team)
Act as a liaison between Sales and Operations to ensure customer needs are met
Ensure data accuracy in all systems
Support Sales team colleagues with various tasks in Odoo
Participate, when required, in continuous improvement of operational processes
Provide additional support to the Sales team as needed
Branch Operations Support (In the absence of the CSA)
Greet and assist walk‑in customers
Ensure branch coverage (opening and closing)
Prepare orders for in‑store customers (picking)
Prepare quotes for walk‑in customers
Process in‑branch payments
Create support tickets for walk‑in customers
Process deliveries and receptions of new and rental equipment
Prepare outgoing shipments
Receive instruments intended for the technical department
Contact customers when their repaired equipment is ready for pickup
Contribute to inventory management & Participate in inventory counts
WHY JOIN US?
Competitive salary + bonus
Comprehensive health benefits:
dental, medical, paramedical, and disability insurance
Life insurance and retirement savings options (RRSP)
Full technology package:
cell phone, laptop, and monitors
A human‑sized company offering opportunities for skills development and career growth
A warm, collegial atmosphere where your opinion matters, with a supportive and collaborative team culture
Wellness Spending Account
Multiple opportunities and recognition gifts to celebrate various events
A modern and safe work environment with new, clean offices and unlimited coffee for your comfort
Free parking
QUALIFICATIONS
DVS, Certificate or Advanced Diploma (Ontario college) in administration, customer service, office administration, sales, or a related field, OR an equivalent combination of education and relevant experience.
Experience in a technical business environment, (distribution, equipment rental or construction )— asset3 to 5 years of experience in customer service or administrative support in a B2B environment or 1 to 2 years of experience in Sales
Experience with a CRM and/or ERP system (e.g. Sales Force or Odoo) — strong asset.
Strong proficiency with Microsoft Office Suite (Excel, Outlook, Word)
Strong verbal and written communication skills in English
SOFT SKILLS
Ability to quickly learn internal systems (e.g. Salesforce, CRM)
Interest and ability to understand basic product features and the offered services
Highly detail oriented
Excellent organizational skills
Ability to identify and act on priorities effectively
Capacity to work in a dynamic environment with high volume and multiple demands
Strong teamwork and collaboration skills
Excellent customer‑service mindset; courtesy, respect, empathy and professionalism
Ability to quickly build positive rapport with customers and colleagues
Strong listening skills and ability to ask targeted questions to identify needs
Ability to manage urgent situations with calm and efficiency
Highly versatile, proactive and adaptable
Comfortable performing manual physical tasks when required (e.g., during CSA replacement)
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