Portfolio Revenue Manager - Toronto, Canada - InterContinental Hotels Group

InterContinental Hotels Group

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Train company-managed hotels (CMH) or franchised hotels to fully utilize available tools and systems to maximize revenues.

Consult with assigned hotels in the development and management of revenue/yield strategies encompassing all facets of pricing, demand analysis, yield management, market segmentation, business mix, selling strategies and tactics in accordance with worldwide best practices.

Facilitate the successful implementation of revenue management strategies throughout the region/brand and from the region/brand to corporate staff.

Operate in a matrix management environment to support the overall company goals, with a focus on increasing revenues and RGI (revenue growth index) position.

May lead and review the work of less experienced staff by providing mentoring, technical guidance and/or training in daily activities.

Essential Duties and Responsibilities

Responsible for the analysis of impact to occupancy, average rate, and rooms profit and explore and provide variations in the market mix which would stimulate additional revenue without increasing costs
Work closely with hotel sales and hotel management to establish and implement pricing, yield, and selling strategies for the hotel, based on market factors and company guidelines
Monitoring competitor strategies and data; maintaining understanding of the dynamics of the local market and demand generators and presenting appropriate action plans to management that communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency
Provide daily, weekly and monthly reporting
Forecasting pricing and revenue based on demand and market trends
Develop yearly budgets and assist with Strategic Business Sales Plan
Liaison for ownership groups from a topline and strategies perspective
Facilitate weekly Revenue Strategy meetings
Execute revenue maximization through the full utilization of the Company's systems and best practices, in accordance with Global Brand Service/Revenue Management specifications, including Concerto, GDS (Global Distribution System) interfaces, Ecommerce interfaces, property management systems, etc.
Provide feedback to Global Brand Services/Revenue Management to ensure hotel needs and revenuegenerating improvements are incorporated into system enhancements or best practices.
Consult with key managerial groups and applicable personnel (i.e. Franchisees, Principal Correspondents, General Managers, Hotel Revenue Managers, CMH Operations Teams, etc.) to identify hotel issues/concerns in regards to revenue improvement plans. Monitor, identify and implement needed changes to existing tactical and strategic plans to optimize revenue potential and RGI position.
Audit key/assigned hotel strategies and tactics to ensure revenue maximization is realized, best practices are utilized, marketing program compliance is enforced and appropriate channel distribution is realized. Mentor hotel management staff to excel in these areas.
Develop and/or deliver training programs to support revenue management objectives and strategies as needed.
Provide support and liaise to respective stakeholders including Regional VP, Commercial Sales, Global Sales, Marketing and Loyalty, Distribution, Global Revenue Strategy, Franchise Support etc.

Education -

Bachelor's or relevant degree in Hotel Management, Business, Statistics, Analytics, Marketing, Finance or a relevant field of work, or an equivalent combination of education and workrelated experience.

Experience -

5+ years progressive workrelated experience in hotel operations management, revenue management or consulting, with at least 3 years experience with central reservations systems and revenue management systems.

Technical Skills and Knowledge -

Demonstrated effective English and French verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated effective conflict management/resolution and negotiation/persuasion skills to persuade GM's, Principal Correspondents and other hotel representatives to modify or implement various corporatesponsored programs and initiatives.
Demonstrated experience with industry and market trends as they relate to revenue opportunities, and demonstrated ability to drive revenue.
Demonstrated experience in industry training, including preparation, implementation and delivery of training programs.
Demonstrated analytical skills and ability to use the results of analysis to make effective strategic decisions.
Demonstrated attention to detail and ability to manage multiple tasks/clients required.

PHYSICAL REQUIREMENTS
This position will be in a home office environment.

While traveling this position will be expected to be completely proficient at working from hotels, airports/airplanes, remote offices and/or locations.

Approximately 5-10% travel required per yea